INTRODUCTION

The General Manager with Altitude sets the tone for their park. They will ensure everyone - staff, customers, community - LOVES Altitude Lawrenceville. Above all, they will be responsible for running a successful business - from staffing, to marketing, to financial management. A successful General Manager at Altitude Lawrenceville will:

• Believe hard work should be fun
• Radiate an infectious energy felt by everyone entering the park
• Exude maturity with an exceptional ability to work with parents
• Lead and train staff cultivating an atmosphere that exhibits fun, cleanliness, and safety
• Demonstrate the ability to navigate a P&L and work to optimize profits and margins
• Devise new and interesting means to market the park and drive traffic
• Strive to be a pillar in the community who believes in "paying it forward"
• Oversee park maintenance with an obsession for cleanliness

PRIMARY JOB RESPONSIBILITIES

Leader of the Staff:

• Leads staff through recruiting, scheduling, orienting, and training employees; creating and maintaining a safe, secure, fun, and legal work environment; developing personal growth opportunities
• Accomplishes staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; coordinating and enforcing systems, policies, procedures, and productivity standards
• Sets the tone for the staff operations through staff meetings and events

Park Financial Performance:

• Establishes strategic goals by gathering pertinent business, financial, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; evaluating outcomes and progress
• Accomplishes financial goals by forecasting requirements; prepares an annual budget; scheduling expenditures; analyzing variances; initiating corrective actions

Customer Experience and Atmosphere:

• Controls quality service by enforcing quality and customer service standards; analyzing and resolving quality and customer service problems; identifying trends; recommending system improvements
• Maintains professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing networks; benchmarking state-of-the-art practices; participating in professional societies
• Contributes to team effort by accomplishing related results as needed

ADDITIONAL RESPONSIBILITIES

• Cash Management and budgeting
• Payroll/Schedule
• Marketing
• Maintenance
• Provides or performs other services as needed or required by Corporate and/or Owners

CONTROLS OVER WORK

Works under direct supervision of Corporate Manager and Owners, who will indicate general assignments, limitations, and priorities.

SKILLS AND KNOWLEDGE

• Bachelor's Degree
• Minimum of 2-4 years of management experience
• Excellent organizational skills with the ability to prioritize workload and multi-task in a fast paced environment
• Ability to handle multiple assignments on a timely basis with a high degree of accuracy
• General understanding of HR policies