Hi,

Please find the below job description.

Role: VOIP Engineer

Work Location: Jersey City, New Jersey

Work Arrangement: 3 days Office 2 days Remote

Must Have Skills: VOIP, VOICE, Cisco, Switching Routing SITE to SITE VPN

Roles and Responsibilities:

Technical Skills:

VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC
Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.
VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco Call Manager, Asterisk, or other VOIP solutions.
Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.
Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.
Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk

Communication:

• Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.
• Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.
• Teamwork: Collaborative attitude to work with other IT professionals and support teams.
• Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.

• Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable terms

Proficient knowledge and understanding in the following key areas:

• Hardware Architecture (performance testing, monitoring, operations)
• Hardware Benchmarking (Agile, program managements, network management)
• Design (compliance, security)
• Network Engineering (planning, provision)
• Proficient in more than one specific infrastructure technology
• Executes against understanding of best practices and Policies

Thanks & Regards

Ratnesh Singh

US IT Recruiter