Roles and Responsibilities:

Technical Skills:1. VOIP Protocols: In-depth knowledge of VOIP protocols like SIP (Session Initiation Protocol), RTP (Real-time Transport Protocol), Codecs, SIPREC, WebRTC2. Network Configuration: Proficiency in configuring and troubleshooting network equipment, including routers, switches, and firewalls.3. VOIP Software and Hardware: Familiarity with VOIP systems and platforms, such as Cisco CallManager, Asterisk, or other VOIP solutions.4. Quality of Service (QoS): Understanding of QoS principles, MOS to ensure voice quality over IP networks.5. Security: Knowledge of VOIP security best practices and the ability to identify and address security vulnerabilities.6. Troubleshooting: Strong troubleshooting skills to diagnose and resolve VOIP issues promptly. Familiarity with tools like Wireshark, Splunk, . Communication: Excellent communication skills are essential for interacting with end-users and providing clear instructions and support.2. Problem-Solving: Strong problem-solving skills to identify and resolve technical issues.3. Teamwork: Collaborative attitude to work with other IT professionals and support teams.4. Customer Service: A focus on providing excellent customer service is often crucial, as VOIP Support Engineers may deal with end-users experiencing voice quality issues.Ability to consultatively articulate complex technical findings to more experienced management in clear, concise, understandable termsProficient knowledge and understanding in the following key areas:Hardware Architecture (performance testing, monitoring, operations)Hardware Benchmarking (Agile, program managements, network management)Design (compliance, security)Network Engineering (planning, provision)Proficient in more than one specific infrastructure technologyExecutes against understanding of best practices and Policies