Overview

The Implementation Consultant's role is to provide software education, implementation, and workflow consulting services to Altera’s clients pursuant to a contracted project. The IC follows a structured workplan that reflects Altera’s methodology through all phases of the implementation life cycle to ensure the successful implementation of Altera’s products and solutions.

Job responsibilities include promoting a strong tone at the top that enhances the Company’s positive compliance culture. Serve as a champion of the Compliance Program to ensure compliance with all applicable laws and regulations, adherence to the Code of Conduct and Compliance Program requirements, policies, and procedures. Help foster Team Members’ understanding the importance of compliance and maintain the Company’s Open Door Policy in which Team Members understand their responsibilities and feel comfortable raising concerns without fear of retaliation.

PLEASE NOTE: This is not a Project Manager position.

This is a remote role in the US.

Responsibilities

• Independently executes all tasks related to a contracted project role, within a specific domain, functional or specialty area, both remotely and at client sites
• Facilitates process of defining expectations by asking key questions that help clients to discover their needs; facilitates management of expectations throughout the project life cycle
• Builds trust by communicating effectively with clients about issues and concerns; Develops and presents recommendations that address key client objectives
• Participates in strategic planning engagements with ownership of specified deliverables as directed by the engagement lead

• Performs all project workplan tasks for assigned role in accordance with contracted project scope
• Performs system configuration tasks and provides system configuration consultation to clients
• Provides workflow consultation and guidance in line with Altera’s recommendations to clients
• Identifies and resolves, and/or appropriately escalates, system and workflow issues that arise throughout an implementation project
• Provides activation support
• Provides information, advice, guidance, and updates throughout the engagement life cycle to mitigate risk
• Contributes to scoping of less complex engagements for the purpose of obtaining signed agreement
• Identifies add-on consulting service opportunities in working with new and existing clients
• Produces reports and/or documents as required for internal or external customers
• Provides feedback to appropriate internal organizational groups on software and methodology improvements
• Documents problem resolution to make them available for future reference by other Consultants

Qualifications

Academic and Professional Qualifications:

• Bachelor’s degree or equivalent/years of experience required.

Experience:

• Required: 4 years’ experience supporting General Financials in a healthcare setting
• Required: 2 years implementations, consulting, or information technology experience (preferably in healthcare)
• Preferred: Experience with Altera Paragon EHR
• Strong written, oral, and presentation skills for audience appropriate delivery (i.e. executive, clinician, project team levels)
• Strong consultative guidance and direction on change initiatives
• Ability to contribute to complex, workflow reengineering projects and/or management process projects, including outstanding analytical and communication skills
• Ability to create and communicate value propositions with sales, clients, and delivery teams
• Self-starter and follow-up with clients
• Flexibility and comfort with ambiguity
• Actively solicit feedback to improve
• Consulting knowledge to prepare deliverables and communicate effectively

Travel Requirements:

• Up to 80% travel may be required

Working Arrangements:

• Standard work week or as defined by assignment requirements
• Primarily works remotely or in a standard office environment
• May require after-hours, on-call support and/or holidays