JOB SUMMARY

Lead the planning and coordination of Applications including gathering requirements and planning for systems selection, system design, testing implementation, systems integration, training, and system maintenance for client hospitals.

P&L responsibility for one or more cost centers at an outsourcing account with revenues of $3-5 million.

ESSENTIAL FUNCTIONS/MAJOR JOB RESPONSIBILITIES

• Provide effective and efficient applications support IT services that meet the needs and requirements of client health systems.
• Assist in account profitability to meet revenue and margin requirements set at the corporate level.
• Manage the client relationship effectively and resolve client issues.
• Continuously identify risks and escalate them appropriately.
• Utilize and manage staff effectively to achieve milestones/goals and ensure staff is motivated and competent.
• Manage complex implementations and post-implementation optimization across hospital/health system networks.
• Scope projects, develop budgets, and assess cost of ownership.
• Translate clinical needs and requirements to IT requirements effectively.
• Develop strategy and resource plans to anticipate demand for implementation services and workforce needs.
• Research and recommend new technologies to streamline processes, supporting improved care and reducing costs.
• Develop and implement policies and practices for client installations.
• Manage and develop clinical and/or business applications support employees engaged in multiple client projects.
• Act as a liaison between application teams and client management and end users to determine application needs and resolve problem situations.
• Develop and implement policies and procedures to ensure the timely and consistent delivery of application assistance to clients.
• Plan and implement self and department improvement activities to meet current and future client needs.
• Identify and recruit internal/external talent to ensure an effective mix of competencies.
• Induct new joiners to quickly maximize performance.
• Set and communicate team/individual objectives and KPIs to inspire individuals to achieve high performance.
• Allocate workload to fully utilize every employee’s talent.
• Implement development plans and coach individuals to reach their maximum talent.
• Provide regular constructive feedback on performance/development and address poor/mediocre performance in a timely manner.
• Recognize high performers to maintain motivation and retain key talent.
• Regularly communicate company news and team progress against the business plan.
• Create team spirit.

Education

• Bachelor's Degree and relevant practical and managerial experience in the assigned area is preferred.

Work Experience

• 15 years of relevant work experience is preferred.
• 10 years of experience in information technology management, preferably in a healthcare institution, is preferred.

Management Experience

• 7 years of relevant leadership experience, including responsibility for organizational objectives and measurements, is preferred.