Summary

The Service Center Manager will be responsible for the overall operation of our facility that specializes in the repair of outdoor power equipment that is primarily owned by our big box retail partners. The manager will be responsible for staffing the center with technicians, drivers and administrative personnel and managing that team. The ideal candidate will possess strong leadership, verbal and written communication skills, a positive attitude, team mentality and be an assertive and driven individual. The manager will be expected to set expectations, provide training and guidance and meet or exceed key metrics that will lead to financial success. The career path for a successful Service Center Manager can include opportunities in the future to be considered for Area Manager Positions and beyond.

Reporting

The Service Center Manager (SCM) reports directly to the Area General Manager (AGM)

Supervises

All Service Center personnel

Responsibilities

• Uphold our company cultural values of Integrity, Customer Focus, Delivering High Quality Service, Fast Paced/High Intensity Performance, and maintaining a Positive & Respectful Work Environment

• Demonstrate Ownership Mentality at all times

• Monitor all company processes and procedures

• Maintain a safe and healthy environment for your team

• Maintain compliance with all OSHA and DOT guidelines.

• Monitor production of your techs and admins based on RPH and UPAH metrics.

• Manage logistics program

• Control tech, driver, and admin hours to match work available and reduce overtime

• Daily Team Meetings with your team

• Daily review of reports to ensure parts ordering/receiving, and unit FIFO are following proper procedures

• Annual Customer Visits

• Respond to all escalations in a timely manner

• Adherence to e-mail protocol, phone etiquette, and cell phone policy

• Daily review of timecards and candidate applicants in ADP

• Annual Reviews for your employees

• Other duties as assigned

Knowledge and Skill Requirements

• 3-6 years of management experience is preferred.

• Excellent oral and written communication skills.

• Bachelor’s degree preferred

• Budget Management and oversight experience

• Excellent computer skills with proficiency in Excel, Word, and Outlook

• Ability to work in a fast-paced environment

• Lean/ Six Sigma experience is preferred

Measurement

• You will be provided with extensive training on all the above-mentioned responsibilities

• Our AGMs perform quarterly audits that cover both metric attainment and process compliance. These are used as a measure to see how well you are doing and provide training where it is needed. It is always our goal to continuously improve our Service Centers.

Working Conditions

• The Service Center Manager will work in the shop environment with frequent visits to the office area. The ability to move and lift up to 50lbs on a frequent basis is required. Must be able to walk, stand, bend and squat during the entire shift.

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