You haven't searched anything yet.
Private family practice office in Altamonte Springs is looking for a FT employee to join our front desk team, who will be responsible for providing excellent customer service as well as basic clinical care when needed.
JOB SUMMARY: With a customer service orientation—register patients, answer the telephone, prepare the office for the day, and schedule patient appointments.
EDUCATIONAL REQUIREMENTS:
▪ High school diploma required
QUALIFICATIONS AND EXPERIENCE:
▪ Up to two years of experience in a medical office preferably family practice
▪ Comfortable using email and interacting with Internet applications
▪ Knowledge of practice management and word processing software
▪ Ability to perform multiple and diverse tasks simultaneously
▪ Proven experience handling irate patients/customers and dealing with conflict
▪ Familiarity with scheduling and rearranging appointments
▪ Working knowledge of managed care
▪ Pleasant speaking voice and demeanor
▪ Neat, professional appearance
▪ Strong written and verbal communication skills
Responsibilities include, but are not limited to, the following:
Telephone Answering and Scheduling
▪ "Opens" the office each day, according to protocol
▪ Answers the telephone pleasantly, and by the third ring as often as possible; routes call or takes message
▪ Schedules patient appointments explains to patient which pieces of information they are to bring, provides a range of potential charges for the visit and the patient’s financial obligation, provides patients several scheduling options, follows practitioner approved scheduling guidelines
Daily Preparation
▪ Runs the daily schedules one day ahead
▪ Prepare new patient paperwork for upcoming appointments
▪ Review insurance eligibility for established patients
Check-In and Registration
▪ Greets patients as they arrive for scheduled appointments
▪ Provides new patients appropriate paperwork for required signatures
▪ Verifies demographic information for new and established patients, according to protocol and updates computer system as needed
▪ Reviews insurance information for new and established patients, according to protocol and contacts physician team to verify benefits when patient presents with new insurance
▪ Explains financial and collection policies to new patients—provides written guidelines to each patient
▪ Ensures the necessary patient paperwork is complete before patient is ready to be roomed by Medical Assistant
▪ Informs patients in the reception area when the physicians are running behind—offers to reschedule them
Other
▪ Balance posted transactions at the end of each day
▪ Screens visitors and responds to routine requests for information
▪ Keeps the patient reception area neat and clean at all times throughout the day
▪ Maintains patient confidentiality; complies with HIPAA and compliance guidelines established by the practice
▪ Maintains detailed knowledge of practice management and other computer software as it relates to job functions
Supervisory Responsibilities
This job has no supervisory responsibilities.
Typical Physical Demands
Position requires extended sitting, some standing, bending, stooping, and stretching. Good eye-hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and eyesight to record, prepare, and communicate appropriate reports. Employee will work under stressful conditions and may work irregular hours.
Only candidates with medical office experience and who complete the screening questions will be considered. ATHENAHEALTH experience a plus!
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
Healthcare setting:
Medical specialties:
Schedule:
Application Question(s):
Education:
Experience:
Work Location: In person
Full Time
Ambulatory Healthcare Services
$32k-39k (estimate)
04/11/2023
02/23/2024
altamontefamilypractice.com
ALTAMONTE SPRINGS, FL
25 - 50
Private
ANDREW KRUPITSKY
$5M - $10M
Ambulatory Healthcare Services
The following is the career advancement route for Medical Receptionist/Assistant positions, which can be used as a reference in future career path planning. As a Medical Receptionist/Assistant, it can be promoted into senior positions as a Patient Appointment Scheduler that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Medical Receptionist/Assistant. You can explore the career advancement for a Medical Receptionist/Assistant below and select your interested title to get hiring information.