About Our Company

At Altais, we're looking for bold and curious innovators who share our passion for enabling better health care experiences and revolutionizing the healthcare system for physicians, patients, and the clinical community. Doctors today are faced with the reality of spending more time on administrative tasks than caring for patients. Physician burnout and fatigue are an epidemic, and the healthcare experience and quality suffer as a result. At Altais, we’re building breakthrough clinical support tools, technology, and services to let doctors do what they do best: care for people. We invite you to join our growing passionate team as we change the game for the future of healthcare and enable the experience that people need and deserve. Altais family of companies include: Brown and Toland Physicians, Altais Medical Group Riverside, and Family Care Specialists.

About Your Team

Are you looking to work with a high performing, fast growing and dynamic Clinic team? Altais and our subsidiaries, form one of the most recognized medical groups in California. We are 4,000 physicians, working in over 40 cities in California, caring for more than 500,000 patients. If working in a mission driven organization supporting highly competent, hard-working, thoughtful clinicians who value good ideas and are passionate about reshaping healthcare excites you, then we are thrilled to welcome you to your new career.

About Your Work

As the Patient Care Assistant, you will be responsible for providing top-notch patient care.

You will focus on:

• Greet and register our patients for their appointments. Hand out paperwork with a smile, and make sure everyone feels right at home.
• Confirm insurance details, update patient info, and help with any questions they may have about their benefits.
• Juggle incoming calls, schedule appointments, and assist our clinical team with any urgent matters. Your ability to keep things running smoothly will be the heart of our operation.
• Transform ordinary exam room experiences into extraordinary ones by taking vital signs and making patients feel comfortable.
• Keep our treatment rooms sparkling clean and fully stocked, ensuring everything is in tip-top shape for our patients' visits.
• Educate patients on their care instructions, schedule tests, and process referrals like a pro. Your attention to detail will ensure nothing falls through the cracks.
• Maintain meticulous records and ensure all documentation is complete and accurate.
• Streamline processes, suggest improvements, and help us innovate.
• Communicate seamlessly with providers, fellow team members, and patients to ensure everyone is on the same page.

The Skills, Experience & Education You Bring

• High School Diploma or GED
• Computer skills; Microsoft Office Suite, strong data entry skills; electronic health record system.
• Knowledge of guidelines for proper cleaning and sterilization of instruments
• Ability to maintain confidentiality and PHI
• Strong analytical and problem-solving skills and attention to detail
• Excellent communication skills, both written and verbal

You Share our Mission & Values

• You are passionate about improving the healthcare experience and want to be part of the Altais mission.
• You are bold and curious - willing to take risks, try new things and be creative.
• You take pride in your work and are accountable for the quality of everything you do, holding yourself and others to a high standard.
• You are compassionate and are known as someone who demonstrates emotional intelligence, considers others when making decisions and always tries to do the right thing.
• You co-create , knowing that we can be better as a team than individuals. You work well with others, collaborating and valuing diversity of thought and perspective.
• You build trust with your colleagues and customers by demonstrating that you are someone who values honesty and transparency.

Altais values the contribution each Team Member brings to our organization. Final determination of a successful candidate’s starting pay will vary based on several factors, including, but not limited to education and experience within the job or the industry. The pay scale listed for this position is generally for candidates that meet the specified qualifications and requirements listed on this job description. Additional pay may be determined for those candidates that exceed these specified qualifications and requirements. We provide a competitive compensation package that recognizes your experience, credentials, and education alongside a robust benefits program to meet your needs.

The anticipated pay range for this role is listed in our salary posting for transparency but may vary based on factors including the candidate’s qualifications, skills, experience, and geographic location. This base pay range is specific to California and can vary based on Bay Area, Metro LA, and Greater California regions which may not be applicable to other locations.

Altais and its subsidiaries and affiliates are committed to protecting the privacy and security of the personal information you provide to us. Please refer to our ‘CPRA Privacy Notice for California Employees and Applicants’ to learn how we collect and process your personal information when you apply for a role with us.

Physical Requirements: Office Environment - roles involving part to full time schedule in Office Environment. Based in our physical offices and work from home office/deskwork – Activity level: Sedentary, frequency most of workday.

External hires must pass a background check/drug screen. Qualified applicants with arrest records and/or conviction records will be considered for employment in a manner consistent with Federal, State and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran status or disability status and any other classification protected by Federal, State and local laws.