POSITION SUMMARY. The Supplier Partner Experience Manager has responsibility for providing day-to-day supplier related operational execution, support and training to our Clients, Supplier Partnerships team members, Altair Operations, and support teams (i.e., Accounting), and our Supplier Network Partners. The Supplier Operations Manager will function as a liaison between the Supplier Partnerships team, our clients and various Altair departments i...
ESSENTIAL JOB FUNCTIONS. Conduct regular visits to clients in assigned portfolio including business reviews (with associated data and policy analysis) as appropriate. Collaborate with the Customer Experience team to adapt and apply client culture nuances to result in an exceptional customer experience. Ensure timely and direct resolution of client issues and involve other team members as appropriate. Work collaboratively within a cross-functional...
