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We create smart innovations to meet the mobility challenges of today and tomorrow. We design and manufacture a complete range of transportation systems, from high-speed trains to electric buses and driverless trains, as well as infrastructure, signaling and digital mobility solutions. Joining us means joining a truly global community of more than 75,000 people dedicated to solving real-world mobility challenges and achieving international projects with sustainable local impact.
Join us as Customer Service Manager, and you'll be looking at a career-defining role based at the JFK New York Airport Location.
The purpose of the job is to work closely with the Senior Customer Service Manager to ensure world-class customer experience for the JFK AirTrain passengers by providing a safe and smooth experience while in the JFK AirTrain system. This requires a focus on continuously improving all aspects of customer experience and related processes and practices. The Customer Service Manager will assist in fostering a positive and productive work environment, resolving team conflicts, promoting teamwork, and providing a positive employee experience, which will be result in a world-class customer experience for the passengers of the AirTrain System.
Organization structure (job belongs to:)
Services NAM (JFK)
Reports directly to:
Senior Manager
PMO
Customer Service
Direct reports:
Customer Service Supervisors
Main Responsibilities
Educational Requirements
EXPERIENCE
COMPETENCIES AND SKILLS
Required to have a valid license in accordance with New York State Motor Vehicle Laws and the ability to operate a company vehicle for work-related tasks.
Continuous Learning: Commitment to ongoing personal and professional development. Willingness to stay updated with industry trends, customer service best practices, and emerging technologies
We thank all applicants for their interest; however, only those under consideration will be contacted.
An agile, inclusive and responsible culture is the foundation of our company where diverse people are offered excellent opportunities to grow, learn and advance in their careers. We are committed to encouraging our employees to reach their full potential, while valuing and respecting them as individuals.
Alstom is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, age, disability status, veteran status, or any other characteristic protected by Federal, National, or Local Laws.
Salary Range:
$100,000 - $120,000
Nearest Major Market: Queens
Nearest Secondary Market: New York City Job Segment: Marketing Manager, Manager, CRM, Marketing, Management, Technology
Full Time
Durable Manufacturing
$92k-124k (estimate)
04/29/2024
06/27/2024
signallingsolutions.com
LONDON, ENGLAND
1,000 - 3,000
2007
STUART JAMES ROBERT MACLEOD
$10M - $50M
Durable Manufacturing
The job skills required for Customer Service Manager 1 include Customer Service, Leadership, Initiative, Problem Solving, Commitment, Communication Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Customer Service Manager 1. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Customer Service Manager 1. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Customer Service Manager 1 positions, which can be used as a reference in future career path planning. As a Customer Service Manager 1, it can be promoted into senior positions as a Customer Service Senior Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Customer Service Manager 1. You can explore the career advancement for a Customer Service Manager 1 below and select your interested title to get hiring information.
If you are interested in becoming a Customer Service Manager, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Customer Service Manager for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Customer Service Manager job description and responsibilities
As a Customer Service Manager, your most important role is leading and motivating a team of staff to ensure they’re giving the best customer service possible.
02/02/2022: San Antonio, TX
They develop and implement standards effective in sustaining the relationship between an organization and its clients.
02/12/2022: Monterey, CA
Support the customer service team in resolving escalated issues or complaints and ensuring prompt turnaround for all service requests with consistent quality.
01/27/2022: Muskegon, MI
Customer service managers oversee teams of customer service representatives.
04/16/2022: Clarksville, TN
Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, productivity, quality, and customer-service standards.
02/10/2022: Youngstown, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Customer Service Manager jobs
They need to know how to attain key metrics such as service levels and use tools such as workforce management to manage productivity.
02/11/2022: Austin, TX
Customer service managers generally need a bachelor’s degree.
04/15/2022: Manchester, NH
Although certifications are not essential for this position, many customer service managers pursue optional credentials.
03/15/2022: Huntsville, AL
They should know how to set customer service goals, use CRM tools and build teams.
03/13/2022: Kennewick, WA
Customer service managers with good listening skills can easily pay attention to the customer to understand what they are actually saying.
04/16/2022: Detroit, MI
Step 3: View the best colleges and universities for Customer Service Manager.