73 Technology Support Specialist Jobs in Denver, CO
Alpha Phi International is Hiring a Technology Support Specialist Near Denver, CO
Position Summary:
Key Job Responsibilities:
- Strategic oversight of the member database including implementing, testing, monitoring, and reorganizing database content.
- Analyze user requirements and statistics and participate in database and/or platform tool design and performance evaluation reviews.
- Develop, document, and maintain policies, procedures, and associated training plans for system administration and appropriate use.
- Frequently Update membership database and associated project management site when member personal information changes, as a result of returned mail or e-mail bounce backs, upon receiving obituary notifications, and when staff, volunteer, or other role changes happen within the organization.
- Periodically pull lists of members in database to help support organization solicitations and campaigns to members.
- Create various website and database forms that pull information from the database for Fraternity events, member and volunteer reporting, and member correspondence.
- Manage the member and volunteer technology e-mail inbox, fielding troubleshooting questions regarding technological platforms and access issues.
- Work with database vendor to timely troubleshoot issues and develop new processes as needed.
- Work with third party IT company to manage the inventory, hardware lifecycle, and deployment of all Alpha Phi devices for both in office and remote staff
- Manage the support and training for connected devices at the headquarters building, including computers, networking equipment, and audio-visual equipment in conference rooms and offices.
- Work with various 3rd party platforms, including the IT managed service provider and database vendors, to diagnose and resolve complex system and network issues, including implementing necessary updates as platform features, user interface, and technical capabilities evolve.
- Create, update, and present staff training materials, including for employee onboarding and offboarding, to assist with the upkeep of the employee knowledge base.
- Self-educate to maintain overall system understanding, including researching, and understanding new capabilities provided through recurring feature releases, and proactively pursuing relevant training.
- Research and evaluate hardware and software technology options based on technical needs and provide recommendations weighing the cost/benefit analysis on behalf of the company.
Qualifications:
- Bachelor’s degree in computer science, Information Technology, or other technical related field preferred
- 2 years of related IT/Database experience preferred
- Experience supporting M365 (Exchange Online, Teams, etc) and proficient with the Microsoft Office Suite
- Excellent communication and interpersonal skills, with the ability to collaborate effectively across multiple departments
- Excellent organizational, analytical, troubleshooting, and problem-solving skills
- Strong attention to detail, with the ability to multi-task, work well under pressure, and meet deadlines
- Able to work independently with minimal guidance
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift 50 pounds at times
- Travel is less than 10%
- Medical, Dental, and Vision plans
- Generous PTO plan and an additional 15 paid holidays in 2024
- 401k with employer match after 6 months of employment
- Paid Family Leave
- Employee Assistance Program
- Short- and Long-Term Disability Insurance
- Life Insurance equivalent to annual salary
- Pay Range in Denver, CO $55,000-$60,000
- Exact compensation may vary based on skills, experience, and location
To Apply:
Interested parties can submit resumes to hr@alphaphi.org for consideration
Job Summary
Full Time
$83k-104k (estimate)
05/12/2024
07/11/2024
The job skills required for Technology Support Specialist include Troubleshooting, Problem Solving, Computer Science, Microsoft Office, Communicates Effectively, Project Management, etc. Having related job skills and expertise will give you an advantage when applying to be a Technology Support Specialist. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Technology Support Specialist. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Technology Support Specialist positions, which can be used as a reference in future career path planning. As a Technology Support Specialist, it can be promoted into senior positions as a Technical Support Analyst III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Technology Support Specialist. You can explore the career advancement for a Technology Support Specialist below and select your interested title to get hiring information.
If you are interested in becoming a Technology Support Specialist, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Technology Support Specialist for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Technology Support Specialist job description and responsibilities
A technical support specialist provides technical assistance for users of computers, networks, software, or other devices.
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Technical support positions are highly specialized, and may focus primarily on networking, security, customer tech support, hardware, or software.
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Technical support specialists work with end-users to provide technical support and assistance for technical, software and hardware problems.
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Technical support specialists at larger companies may be called upon to write user manuals for their employees or customers.
02/25/2022: Los Angeles, CA
Technical support specialists provide assistance and guidance to customers who are experiencing difficulties with technological equipment or software.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Technology Support Specialist jobs
Certifications such as the CompTIA A+, Security+, and Network+ certify for knowledge that can be used across all technology stacks.
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The minimum education requirement for a technical support specialist role can vary from position to position.
05/07/2022: Florence, AL
Most technical support specialists acquire at least some on-the-job training after they are hired.
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Positions with companies that create software and other computer products often desire specialists with a bachelor’s degree.
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A technical specialist may also have training in computer programs with professional certificates and an ITIL foundation.
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Step 3: View the best colleges and universities for Technology Support Specialist.
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