Director of Housekeeping

Position Title: Director of Housekeeping Hospitality Services

Exemption Status:Exempt

Job Classification

Job Code:

Department: Housekeeping

Reports toAdministrator

Job Summary

The Director of Housekeeping is responsible for ensuring the operation of the Housekeeping Department in an efficient manner providing all Residents and guests with quality service and a clean and safe environment throughout their stay, while effective managing department staff, departmental expenses and maximizing customer service levels. They will maintain patient, guest, and customer service relations with an acute focus balancing cleanliness integrity, hospitality, and financial results, while safeguarding each customer experiences the highest level of personalized service.

Qualifications & Experience:

• High school diploma or equivalent experience in lieu of.
• Minimum of 5 years’ experience in Long Term Care or full-service hotels and full understanding of housekeeping overall department functions.
• 5 years of supervisory experience
• Bilingual
• Will have intermediate to advance knowledge of financial terms, budgeting and other accounting activities to effectively lead and manage the overall operation of the department budget and be able to control operating expenses.
• Valid state driver’s license from applicable state and MVR in good standing.

General Physical Abilities required.

• Ability to stand for long periods of time, sometimes for the entire shift.
• Ability to move quickly about the property to the various departments.
• Must work well in highly stressful situations to effectively lead, provide guidance to staff or resolve concerns or other critical issues.

N (Not Applicable)Activity is not applicable to this occupation.

O (Occasionally)Occupation requires this activity up to 33% of the time (0 - 2.5 hrs/day)

F (Frequently)Occupation requires this activity from 33% - 66% of the time (2.5 - 5.5 hrs/day)

C (Constantly)Occupation requires this activity more than 66% of the time (5.5 hrs/day)

Other Physical Requirements

*Vision

*Sense of Sound

*Sense of Smell

Sense of Taste

*Sense of Touch

*Ability to wear Personal Protective Equipment (PPE)

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee may be exposed to blood or other body fluids, fumes, or airborne particles and toxic or caustic chemicals. The noise level in the work environment is usually moderate.