Customer Service Representative/Insurance Agent

Position Purpose:

ALPA Auto Insurance is looking for talented individuals with an entrepreneurial spirit to join our fast paced call center team, as a Customer Service Representative / Insurance Sales Agent. As a CSR / Sales Agent you will work with a team that shares your desire to win while helping thousands of Texans find. Position pays a competitive wage with a generous commission structure that works well for those who are disciplined and follow our proven sales process.

Job Responsibilities:

• Strong listening, oral and written communications/interpersonal skills
• Selling insurance policies to businesses and individuals in an inside sales environment -Ensure excellent service by explaining features, advantages and disadvantages of various policies to promote sale of insurance plans
• Contact underwriter and submit forms to bind coverage
• Perform administrative tasks, such as completing paperwork, filing, maintaining records and handling policy renewals daily
• Goal oriented: highly motivated insurance sales representative that is resourceful to achieve results with a sense of urgency
• Problem solving ability: apply and balance conceptual and analytical thinking by breaking down complex problems, evaluating alternative sources of action and their likely outcomes, and selecting the best alternative
• Pay close attention to detail and accuracy
• Create and maintain business relationships with prospects and policyholders
• Proven track record of trustworthiness, dependability and ethical behavior
• Perform effectively in environments with frequent workload changes and competing demands
• Overcome objections and close the sale

Education/Licensing:

• High School Diploma or GED
• Customer Service/Insurance Sales Experience preferred
• Basic knowledge of Insurance Industry, is a plus
• Hold a valid and current County Mutual, Limited Lines or Property & Casualty License in Texas (highly preferred, but not required)

Experience/Successful Requirements:

• Good organizational and interpersonal skills with a strong customer focus.
• Basic Computer knowledge and possess strong written, verbal and people skills.
• Demonstrated intermediate to advanced written communication skills (spelling, grammar, and punctuation) and verbal communications skills.
• Able to work independently with minimal / no supervision.
• Proven track record of trustworthiness, dependability and ethical behavior
• Ability to quickly learn any Company/Proprietary software is necessary.
• Bilingual (Spanish/English) preferred, but not required

** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.** While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The ability to work within safety guidelines as it pertains to AMAX standards of operations.

Note

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job functions and functions may vary. Further, the job description is subject to change at the discretion of Managing Partner.