Job Summary:

• Track of areas cleaned by room attendants and contact the front office to handle room damage or maintenance needs
• Monitor all the daily operations of the housekeeping department, including the cleanliness of all guest rooms and public areas daily
• Adhere to the department budget, oversee inventory, and order cleaning supplies
• Ensure all cleaning equipment is in proper working condition and make arrangements for repairs as needed
• Lead, hire, and train hotel housekeeping staff to adhere to our high standards of cleanliness and customer satisfaction

• Interview, select, train, schedule, coach, and support associates, ensuring they perform in accordance with established brand or hotel standards.
• Observe and monitor staff performance to ensure efficient operations and adherence to policies and procedures.
• Inspect guest rooms, public areas, and grounds for cleanliness, appearance, and safety.
• Answer inquiries pertaining to hotel policies and services and resolve guests’ complaints and concerns.
• Prepare schedules based upon occupancy and assign duties to associates.
• Take inventory and submit periodic inventory orders to insure supplies are purchased in a timely manner.
• Prepare required paperwork pertaining to departmental functions.
• Be aware of and communicate guest service scores to drive improvement and higher guest satisfaction.
• Comply with internal audit standards pertaining to key control and risk management areas (I.E. lost and found, key control, guest room safety).
• Maintain departmental expenses in line with budget as described by General Manager.
• Ensure compliance with Marriott brand standards.
• Be aware of and communicate service scores to drive improvement and higher guest satisfaction.
• Follow sustainability guidelines and practices.
• Practice safe work habits; follow MSDS and OSHA standards; wear protective safety equipment and participate in safety committees as directed.
• Perform other duties as requested by management.

Job Type: Full-time

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift

Work Location: In person