Department: Sales
Reports to: Director of Sales; Sales Manager; General Manager
Direct Reports: None
ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Acts as primary sales professional for one or more market segments identified as revenue generators for the property.
• Responsible for meeting and exceeding sales goals as established by Director of Sales & Marketing, Area/Regional Director of Sales & Marketing and/or General Manager.
• Proactively identifies, qualifies, and solicits new business opportunities through account and market penetration and saturation.
• Works collaboratively with other members of the hotel team to ensure sales efforts are coordinated.
• Identifies, qualifies and maintains lead sources and active accounts through telephone contact, site tours and inside and appointments, occasionally, outside appointments as needed.
• Responsible for execution of action plan outlining planned sales activities for the week, month, and quarter for the assigned market segment.
• Conducts effective site visits.
• Use available tools to understand competitors' strengths and weaknesses, and knows how to sell against them to targeted market segments.
• Creates detailed customer account records, correspondence, sales agreements, proposals, and thank you letters for own accounts or in support of other sales professionals.
• Communicates with internal customers and resources to ensure effective guest service.
• Partners with operations in providing a customer experience that exceeds the customer's expectations.
• Acts as customer liaison with hotel during customer stay ensuring daily needs are met and to ensure overall customer satisfaction.
• Assist Director of Sales and Sales Manager with projects, special events and presentations.
• QUALIFICATION REQUIREMENTS:
• To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions.

Required knowledge, skills and abilities include, but are not limited to:

• Ability to understand, execute and support customer service standards and applicable brand standards.
• Ability to work collaboratively with hotel service team to provide exceptional customer service.
• Superior guest relation skills.
• Excellent telephone sales skills with overall sales skills and an ability to effectively close a sale
• Excellent verbal and written skills.
• Operational knowledge and/or appreciation of operational challenges.
• Works collaboratively to achieve team and individual goals.
• Proficiency in business software, including Delphi, MS Excel, Word, Powerpoint
• High school or GED or equivalent.
• Experience in a hotel or similar sales and marketing environment.
• Strong Computer skills related account management (i.e. Delphi, Goldmine, Sales Forces.com)
• Understanding of online internet distribution channels
• Experience with Microsoft Office products
• Basic mathematical skills
• Strong communication skills – both oral and written.
• Organization and time management skills
• Interpersonal skills.
• Attention to detail and organization skills

SPECIAL REQUIREMENTS:

• Prompt and regular attendance.
• Will be required to work nights, weekends and holidays.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required.
• Act as a team leader/player with all levels of staff.
• Lead by example.
• Comply with hotel and/or department uniform and professional behavior and appearance standards.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other property or IMM documents.
• Immediately respond to and/or report any suspicious activities, threats, robberies, injuries, etc. by guests, associates or others to the General Manager, proper authorities as appropriate and to IMM.
• On-call status
• CPR/First Aid Certification or ability to obtain certification.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands and work environment characteristics described here are representative of those that must be met by an associate to successfully perform the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the job functions. While performing the duties of this job, the associate is frequently required to sit; regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.

• The associate is regularly required to stand, walk, and reach with hands and arms. The associate must frequently lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust focus.
• The noise level in the work environment is usually quiet to moderate.

SELECTION GUIDELINES:
Formal application, rating of education and experience; oral interview; reference and other background checks, and job-related tests may be required. The duties listed above are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position. The job description does not constitute an employment agreement between the employer and associate and is subject to change by the employer as the needs of the employer and requirements of the job change