Front Desk Agent l Aloft Hotel At Cascade Station

The Aloft Hotel at Cascade Station (PM Hotels), the areas’ finest, modern hotel is seeking motivated individuals to join our amazing Front Desk team. As a Desk Agent at the Aloft, you will have the unique opportunity to enhance our guest experience while developing your leadership skills and advancing your hospitality career.

• Position: Full-Time Front Desk Agent
• Schedule: Varies but weekend availability is a must
• Hours: Full-Time. Must be available for morning or afternoon shifts
• Pay: $16.50/hr DOE

Working as a desk agent is just the beginning for PM Hotels’ family of employees. Full-time associates (30 hours/week) enjoy the following benefits:

Immediate Benefits Include

• Free Parking
• Steeply discounted rates at partner hotels

Full benefits beginning the first day of the following month after hire

• Medical
• Dental
• Vision
• 401K Matching
• Personal health insurance (Aflac, etc.)
• Medical Savings Account

Ongoing benefits

• Sick Pay
• Paid Vacation
• Double-time for select holidays
• Two floating personal holidays per-year

Job Summary

• Balance rooms and room inventory daily.
• Post and balance charges and settlements in a timely and efficient manner.
• Maintain files and reset the systems for next day operations.

Summary of Essential Job Functions

• Approach each guest interaction with the mindset of exceeding guest expectations.
• Embrace the Aloft culture personifying it in daily interactions with guests and Talent alike.
• Complete the registration process by inputting and retrieving information from a computer system, and confirming pertinent information including number of guests, all adult guest names, address, phone number, email address and room rate.
• Help create an energized environment as a participating member of Aloft Talent.
• Promote the Aloft guest loyalty program providing recognition and benefits to all present members.
• Describe member benefits to non-members with the goal of enrollment.
• Make appropriate selection of rooms based on guest needs. Code electronic keys. Non-verbally confirm the room number and rate. Provide room keys and hotel information to guests.
• Verify and imprint credit cards for authorization using electronic acceptance methods. Handle cash, make change and balance an assigned house bank. Accept and record forms of payment. Post charges to guest rooms and house accounts using the computer.
• Promptly answer the telephone using positive and clear communication. Input messages and guest requests into the computer. Retrieve messages and communicate the content to the guest as appropriate. Issue luggage claims and store/retrieve luggage as requested. Issue mail, small packages and facsimiles for customers as requested.
• Close guest accounts at time of check-out and ascertain satisfaction. In the event of dissatisfaction, negotiate service recovery.
• Resolve guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listen and extend assistance in order to resolve problems such as insufficient heating or air conditioning, cleanliness, and service, etc. Remain calm and alert especially during emergency situations and heavy hotel activity. Plan and implement detailed steps by using experienced judgment and discretion.
• Do their part to assure the cleanliness and conditions of the lobby by straightening up after guests.
• Responsible for communicating larger issues to Housekeeping and Engineering for immediate attention.
• Comply with attendance rules and be available to work on a regular basis.
• Perform any other job-related duties as assigned.

Abilities Required

• Must have the ability to communicate in English.
• Self-starting personality with an even disposition.
• Maintain a professional appearance and manner at all times. Communicate well with guests.
• Must be willing to “pitch-in” and help co-workers with their job duties and be a team player.
• Considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Ability to stand and move throughout the front office and continuously perform essential job functions.
• Ability to access and accurately input information using a moderately complex computer system.
• Ability to observe and detect signs of emergency situations.
• Ability to establish and maintain effective working relationships with associates, customers and patrons.
• Must be able to stand and exert well-paced ability for up to 4-hours in length at a time.
• Ability to spend extended lengths of time viewing a computer screen.
• Must be able to exert well-paced ability to reach other departments of the hotel on a timely basis.
• Must be able to lift up to 15-lbs. occasionally.
• Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity.

Work Habits:

• In order to maintain a positive guest and team member experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality and attendance.
• You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, have the ability to solve routine problems that occur on the job, and ask for help whenever you are not sure how to do something.

• Position: Full-Time Front Desk Agent
• Schedule: Varies but weekend availability is a must
• Hours: Full-Time. Must be available for morning or afternoon shifts
• Pay: $16.50/hr DOE

All Offers Of Employment Contingent Upon Passing A Background Check

Job Type: Full-time

Pay: From $16.50 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible schedule
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Education:

• High school or equivalent (Required)

Experience:

• Hotel experience: 1 year (Preferred)
• Customer service: 1 year (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Work Location: In person