Job description

As the Assistant General Manager, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Assist in leading, directing and managing all hotel operations including, but not limited to, hotel budgeting and forecasting, strategic planning, managing balanced scorecard performance, implementing and complying with all company policies and brand standards, overseeing sales and marketing initiatives, responding to guests' inquiries and resolving concerns, and meeting participation and facilitation.

• Serve as multi-department head for the hotel operations.

• Assist in recruiting, hiring, supervising, training, assessing and evaluating, coaching and counseling and recognizing and rewarding department heads.

• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurement.

• Assist in identifying operational performance, productivity and efficiency gaps and implementing measures to correct those deficiencies.

• Ensure guest and team member satisfaction.

• Serve and act as General Manager in his or her absence.

Job requirements include but not limited to:

• Must have excellent verbal and written communication skills including mastery of developing and maintaining client relations and networking to successfully drive existing and new business.

• Must have interpersonal skills and commitment to internal customer service standards.
• Must be highly organized.

• Must be able to multi-task, a self-starter, and have the ability to apply appropriate resolution to stressful situations.

• Must be capable of performing all hourly functions and operating all equipment in hotel.

• Must be able to work all shifts and be flexible in the amount of works hours at the job.