Alma Vet Connection in Wellington, FL is looking for a veterinary receptionist to join our team. Here the role has the title Client Experience Specialist (CES) because the experience of the people in our practice is just as important as the pets’ visit! A CES at Alma Vet Connection is there to help arrivals and departures happen smoothly, all while answering phones, checking email, staying on top of the schedule, and coordinating with the rest of the team. An exceptional CES will do all of this with the patience and empathy to lean into our core values and build connections with our clients, our patients, and each other.

Alma Vet Connection is owned by a Fear Free Certified veterinarian and embraces both Conventional Western medicine and Traditional Chinese Medicine. This approach values our commitment to our patients to practice in a low stress way. Fear Free is the only way we do things here. If you are already certified, great! If not, that’s one of the ways you will grow with us!

Our team is very customer service and communication focused and values diversity and inclusion. We never want our clients to feel we left questions unanswered or that we don't care about them or their pets. We expect this level of service from all of our team. We want an excellent culture of respectful teamwork mixed with a dash of fun!

We expect professional demeanor and appearance, reliability, participation in background checks and drug testing, good communication skills, the desire to learn new skills, belief in high quality care, and someone who desires to be a part of something great.

Responsibilities include, but are not limited to:

• Scheduling appointments, answering the telephone, and setting up new clients and patients.
• Preparation and maintenance of medical records.
• Checking clients in and out.
• Assisting in filling some prescriptions, over the counter sales, and financial transactions.
• Manage mailing, filing, and computer operation.
• Assisting technicians/doctors as needed.
• Front office and reception area maintenance.

Job Requirements:

• Must have veterinary experience!
• Must have at least 3 year of customer service experience
• Must be accountable, punctual and show up for work with a can-do, positive attitude
• Must have a passion for excellence in animal care
• Must be receptive to training with a positive team attitude.
• Veterinary software experience is not required, but would be a plus!

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

• Employee discount
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Experience:

• Customer service: 2 years (Required)
• Veterinary experience: 1 year (Required)

Work Location: In person