15 Front Desk Agent Jobs in Glendale, AZ
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ALM Glendale LLC is Hiring a Front Desk Agent Near Glendale, AZ
Arbor Lodging is a leading hotel investment and management company with a growing portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt, and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients.
Summary:
The Front Desk Agent is the first person who greets guests when they walk into the hotel. They are responsible for distributing room keys, registering guests, verifying reservations, and helping guests with any questions or complaints.
Duties & Responsibilities:
- Greet and register guests in a friendly manner
- Assist in taking reservations, pre-registrations, and room blocking
- Assist large groups upon arrival
- Assist guests in finding dining, shopping, and other "hidden gems" nearby
- Be the first to handle and resolve guest issues
- Process payments according to procedure
- Upsell additional facilities and services
- Performs all check-out tasks
- Ensure all cash, checks, and credit card balances at the end of each shift
- Answer questions and cater to any guests needs
- Communicate internally with other departments when necessary to resolve a guest concern or request
- Additional tasks may be assigned at any given time
Qualifications:
- High school Diploma or equivalent
- Hotel Front Desk experience preferred
- Experience with hotel reservations software
- Experience with Microsoft Windows
- Outgoing and friendly demeanor, and is willing to go the extra mile to ensure complete guest satisfaction
- Positive, upbeat demeanor
- Excellent communication and organizational skills
- Team-oriented
- Ability to stand for 8 hours at a time
- Ability to lift 20 lbs. on occasion
Benefits:
- Competitive salary
- Annual review with increase potential
- 401k program with company match
- Additional benefits may be available
Arbor’s Guiding Principles:
Arbor Lodging focuses on Five Guiding Principles to foster a culture where growth, development, and progression thrive within the properties:
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
Job Summary
Full Time
$28k-36k (estimate)
05/08/2023
01/07/2024
The job skills required for Front Desk Agent include Credit Card, Integrity, Organizational Skills, etc. Having related job skills and expertise will give you an advantage when applying to be a Front Desk Agent. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Front Desk Agent. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Front Desk Agent positions, which can be used as a reference in future career path planning. As a Front Desk Agent, it can be promoted into senior positions as a Front Desk Clerk, Sr. that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Front Desk Agent. You can explore the career advancement for a Front Desk Agent below and select your interested title to get hiring information.
If you are interested in becoming a Front Desk Agent, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Front Desk Agent for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Front Desk Agent job description and responsibilities
When guests are ready to depart, the front desk agent generates their final bills and checks them out.
12/11/2021: Atlanta, GA
A Front Desk Agent ensures customers receive the best service possible from the property.
02/10/2022: Fayetteville, AR
Some front desk agents served a hotel associate apprenticeship.
01/05/2022: Albany, GA
The front desk agent can check different guest queries, they can check different problems and various complaints.
12/01/2021: Richmond, VA
The front desk agent can also post charges towards a guest account.
01/11/2022: Cleveland, OH
Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Front Desk Agent jobs
Check for sold-out dates before promising availability.
12/09/2021: Johnstown, PA
Desk Clerks typically study at similar levels compared with Front Desk Agents.
02/05/2022: Portland, ME
Make checklists and to-do lists.
11/30/2021: Saint Paul, MN
Seek Out Hospitality Skills Training Opportunities.
01/27/2022: Pensacola, FL
Finally, Add A Summary Or Objective Statement.
01/17/2022: Fort Worth, TX
Step 3: View the best colleges and universities for Front Desk Agent.
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