Position Summary:

The Patient Care Coordinator performs tasks in the clinic setting according to the policies and procedures of the company. The main job is to ensure high quality healthcare to all patients.

Primary Job Functions:

• Answer multiple phone lines, addresses incoming messages, chats and texts
• Respond appropriately to patient’s needs and concerns
• Respond in a timely manner and follow up to patients' needs, inquiries.
• Document correctly in patient charts, as needed.
• Explaining procedures and responding to questions in a professional, friendly manner.
• Offer guidance to patients regarding surgical and cosmetic procedures
• Quoting fees
• Processing invoices
• Processing payments
• Scheduling appointments for patients' including consultations, injections, post ops, etc.
• Complete data entry efficiently and promptly
• Scanning in documents efficiently and promptly.
• Handle a high level of new and current patient calls using professional tone and exceptional judgment
• Ability to multi-task, moving effortlessly from one project to another
• Maintain communication with practitioner and all team members
• Complete miscellaneous office duties and projects as assigned in a timely manner
• Assists all team members as requested

Secondary Job Functions:

• Assists in assuring comfort and safety of the patient
• Maintains par levels for clinic
• Assists in orientation and training of new personnel
• Assists in Patient Care Coordinator development and education
• May be required to perform other related duties for which qualified
• Ensure common areas are organized.
• Reviews inventory.

Requirements of Position:

• Working hours prior to 0800 and/or after 1700 depending on needs of the company
• Ability to perform work that requires frequent standing, bending, reaching, squatting, kneeling, moving, and lifting of patients and/or equipment up to 50 lbs.

Other Skills and Abilities:

• Experience in schedule management
• Excellent customer service skills
• Ability to prioritize and multitask while working in a fast-paced environment
• Ability to work both independently and as a team
• Well-developed organizational and computer skills
• Knowledge of Patient Rights
• Knowledge of the company fire and safety regulations, electrical hazards, disaster plans, and infection control policies
• Knowledge of HIPAA
• Knowledge and understanding of company policies and procedures and their application

Skills and Qualifications:

• Persuasion, verbal communication, health promotion and maintenance, patient services, building relationships, resolving conflict, coordination of care, listening, scheduling, teamwork, legal compliance

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Health insurance
• Health savings account
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Application Question(s):

• This schedule requires a weekly alternating schedule Monday - Friday 7:30am - 4:30pm and 12:30pm - 9:15pm.
• Travel to other locations is required.

Experience:

• Front desk: 1 year (Required)
• Customer service: 2 years (Required)

Work Location: In person