Description

Dispatcher

We are looking to add to our Dispatcher staff. We have two available shifts offered. One 

the closing shift from 10:30am to 7pm and the other swing shift from 9-5:30pm. As the closing Dispatcher, you will take over the role of Lead Dispatcher at 3:30pm and run the board until closing. You will be responsible for “Mission Control” until the end of the day, and set up the Dispatching Board for the next morning.

Our commitment to our employees translates into our commitment to our customers.

We are the elite HVAC and Plumbing company due to this focus on professionalism. Our DISPATCHERS exude our Commitment to Excellence! The Dispatcher is “Mission Control” in our organization. We follow our goals of sending The-Right-Technician-For-The-Job! After that, we then consider logistics and work load. We are always keeping in mind that we treat the customer exactly how we, ourselves, want to be treated!

That is our ownership model…treat the employees how we expect them to treat our customers! That is the only way to ensure accountability to our mission statement!

Here is what we offer our Call Center Team Members

• A great environment to work in with recognition of your accomplishments and team success.

• Top compensation between $20-$23 based on experience.

• Opportunities to advance into Lead, Coordinator, Supervisor, Manager or other levels of employment. We always look at our current employees for promotions. That is how we keep continuity and longevity in the organization and reward excellence by our people.

• Access to a Gym and Shower facility to foster the Life/Health/Work Balance.

• 401k with a 4% Company Match.

• Company paid Life Insurance Policy.

• Seven paid Holidays.

• Weekly Payroll with Direct Deposit.

• Bonus Program for both Dispatchers and CSR’s.

• Ongoing training.

• Company sponsored luncheons and celebrations of birthdays and anniversaries.

• Company parties and family outings to celebrate the company’s success.

Here is what we are looking for to fill this position:

• A knowledge of the NVA area. You do not have to be a cartographer, but a familiarity with the region is helpful. We do not service WVA, MD or DC.

• The ability to use the digital tools to your advantage. The software, Service Titan, is the industry leader in the Service Industry. It has

• The four E’s of Customer Service: An Effusively Enthusiastic speaking voice when answering the client’s calls and an Ecstatic Expression of concern and desire to solve the problem. We offer value when we are asked to service the needs of the HVAC and Plumbing customers! That is why we are the Elite HVAC and Plumbing company in NVA!

• The ability to keep customers informed of the status of their service calls.

• To remain in contact with the Technician in the field, record information and debrief the client’s visit.

• Professionally investigate and resolve the rare issue of dissatisfaction by the customer or elevate these matters to the appropriate manager.

• Use the service industry leading software program Service Titan, to process Work Orders and Invoices. This is the state-of-the-art software program which is intuitive and user friendly!

• Two years of proven Dispatching experience.

Experience in HVAC, Plumbing or the Trades Industry is a big plus!

If you have what it takes to be the vital interface between our and Technicians and can deliver excellent, prompt and professional service, and want to thrive and grow in a career oriented company….then send your resume today!

This is by far the best company and facility to work in the service industry! If you have what it takes to be the closing Dispatcher and run the afternoon to closing department...and want to thrive and grow in a career oriented company...then send your resume in for immediate consideration.