Job Description

Join Allstate Insurance-Tom Birks Agency, a reputable insurance agency located in Pocono Summit, Pennsylvania, dedicated to providing top-notch customer service. As a Customer Service Representative in our PA Office, you will be the face of our agency, assisting clients with their insurance needs and ensuring their satisfaction.

We take pride in our personalized service approach and commitment to our clients. Every day, you'll have the opportunity to make a difference in the lives of our customers by addressing their inquiries, offering solutions, and building lasting relationships.

If you are a customer service-oriented individual looking for a rewarding role in a supportive team environment, the Allstate Insurance-Tom Birks Agency is excited to welcome you aboard!

Benefits

Paid Time Off (PTO)

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Hands on Training

Mon-Fri Schedule

Evenings Off

Retirement Plan

Responsibilities

Client Interaction: Communicate with customers, addressing their queries, and assisting with policy-related matters.

Policy Management: Process policy changes, updates, and renewals accurately and efficiently.

Claims Assistance: Guide customers through the claims process, ensuring timely resolution and satisfaction.

Documentation: Maintain accurate records of customer interactions, transactions, and policy details.

Product Knowledge: Stay informed about insurance products, coverage options, and industry updates to provide informed advice.

Requirements

Communication Skills: Excellent verbal and written communication skills to interact professionally with clients and team members.

Customer Focus: Strong customer service orientation with a passion for helping others and exceeding customer expectations.

Organizational Skills: Ability to multitask, prioritize tasks effectively, and maintain attention to detail in a fast-paced environment.

Team Player: Collaborative attitude to work effectively with a diverse team and contribute positively to team dynamics.

Adaptability: Flexibility to handle changing priorities, tasks, and customer needs efficiently.

Experience: Previous experience in customer service or a related field is a plus.