Job Description

Now Hiring FULL-TIME Security Operations Site Supervisors!*

Weekly Pay! - As Well As DailyPay, a Work Today, Get Paid Today Option!

Excellent Career Advancement Opportunities!

Professional Development Training Provided at No Cost!

Paid Orientation, Medical, Dental, Vision and 401k for Full-Time!

$24 An Hour Starting Pay!

The Security Operations Site Supervisor is responsible for staffing, scheduling and processing payroll for all Security Professionals within assigned client sites in the Division or Branch for which the Operations Site Supervisor is responsible.

Maintains regular communications with Security Professionals, resolving issues regarding pay, morale or complaints. Manages overtime by effective scheduling and making timely, qualified hiring decisions.

Takes prompt action to when complaints are received regarding employee performance or conduct, administers disciplinary and coaching actions, and initiates and executes routine termination actions.

To support and ensure success in this role, we provide a comprehensive, week-long management onboarding course designed to provide best practices, tools and guidance.

QUALIFICATIONS :

• Must be 21 years of age or older*
• Must have a minimum of five (5) years of professional-level security experience (or the equivalent) required, managing non-exempt employees in a fast-paced, service organization*
• Minimum high school diploma or equivalent; although an associates or bachelors degree is preferred*
• Driving Position : must possess a valid Driver’s License with at least one year of driving experience, a clean driving record (no major violations within last 36 months, no more than 1 accident in last 24 months, no more than one minor moving violation in last 24 months), and the ability to safely operate a vehicle required.

Will be required to drive to client sites to address scheduling or employee issues on an as needed basis and must provide own reliable transportation for such.*

• Must be available to work ALL SHIFTS AND ALL DAYS OF THE WEEK*
• Demonstrated ability to be very customer service oriented, with the ability to successfully interact with all levels in the organization, including with Security Professionals, Vice Presidents and clients in a courteous and professional manner, while functioning as a team player.

Must demonstrate an effective ability to de-escalate situations before they become hostile or unpleasant*

• Advanced knowledge of laptop computers and Microsoft Office software mandatory. Ability to learn and efficiently operate various timekeeping and payroll programs, such as Winteam, eHub, and CyCop required*
• Must be able to walk and stand for long periods of time*
• Must be able to work outdoors in the elements*
• As a condition of employment, employee must successfully complete a behavioral assessment, all new-hire paperwork, a background / reference evaluation, and a post-offer / pre-employment drug and alcohol test
• Ability to write effective and concise reports and document investigations and counseling sessions. Must be able to effectively communicate coaching, counseling and disciplinary actions, as well as termination meetings in a professional manner in accordance with company standards
• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.

Must demonstrate a high level of integrity, and apply rules, policies and employment actions in a consistent, fair and equitable manner in all situations

• Professional, articulate and able to use good independent judgment and discretion
• Outstanding verbal and written communication skills required. Must be able to read, write and speak English in a clear, concise manner

PREFERRED QUALIFICATIONS :

Access Control and Access Badge experience preferred

Alarm panel experience preferred

RESPONSIBILITIES :

• Interviews and hires qualified applicants to fill open post positions in a proactive and timely manner, following company interviewing guidelines.
• Also regularly evaluates low-performing employees for replacement, upgrade or transfer;
• Makes initial / conditional job offers (for new employees) and job transfers (for existing employees) using company forms and procedures, offering rates, schedules and benefits in alignment with post contract requirements.
• Maintains and publishes weekly Open Post List and actively manages job openings within division / branch;
• Creates, modifies and manages post schedules in Winteam to ensure adequate coverage at all times. Ensures schedules are properly maintained in WinTeam and are updated regularly;
• Ensures all positions are staffed according to contract requirements and effectively manages branch overtime through proper scheduling and staffing.
• Maintains a qualified, sufficient pool of rovers for backfill of vacant positions as needed;
• Receives weekly time-sheets and updates Winteam schedules as necessary (verify such for self-scheduling accounts). Runs bi-weekly payroll according to company procedures.
• Ensures records are properly maintained and updated to reduce payroll errors. Resolves payroll discrepancies in a timely and efficient manner, and communicate status of such to affected employees, to minimize financial exposure for Company;
• Follows all company policies regarding timekeeping procedures, meal and rest period breaks (where applicable), ensuring signatures and acknowledgements are properly documented (where applicable), and conducting weekly audits of timekeeping records to ensure accuracy;
• Processes requests for final paychecks, anniversary bonuses and other pay related issues, and execute the distribution of such pay.
• Acts as a Company representative in such matters as unemployment hearings, workers’ compensation hearings / depositions, union meetings (where applicable), state agency activities, depositions, and other related liability matters;
• Conducts disciplinary and counseling sessions with Security Professionals as needed in a proactive and professional manner.
• Ensures all such issues are documented according to company standards, and that all issues receive proper follow up for resolution;
• Initiates termination procedures as needed for voluntary and involuntary separations. Executes termination meetings as necessary and complete all follow up documentation according to company standards;
• Maintains regular proactive contact with Security Professionals to ensure all staff is being effectively utilized, properly trained, and ready for placement as needed.
• Reviews No Hours Report with branch Human Resource staff on a weekly basis, and disposition employees who are on active status with no hours, in accordance with company policies, ensuring no employees remain on no hours status beyond 3 weeks;
• Maintains high employee morale and low employee turnover through effective and proactive communications and timely problem resolution.
• Ensures all hiring, counseling, disciplinary and termination procedures are executed in a consistent manner;
• Ensures a smooth running operation by enforcing post specific policies and procedures through proper communication and training.

May utilize field training staff to assist in executing post-specific training

Maintains a well-organized, clean and effective working area, and ensure all daily, weekly and bi-weekly deadlines are consistently met.

Prepares and runs all required reports as directed by managers, reviews such reports in a timely manner with management team, and takes appropriate action as necessary to address any report discrepancies or operational issues

Performs additional projects or tasks as may be directed by managers.

BENEFITS :

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal day
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

Last updated : 2024-05-23