Job Description

Allied Universal is looking to hire a Security Intervention Specialist. The primary function of the Security Intervention Specialist is to monitor surveillance cameras and alarm monitoring systems, respond to event-driven alarms in a timely and effective manner, document any activity, and contact support systems in the event of an emergency.

This is a 24 / 7 call center environment that requires individuals to sit for long periods of time. This is a full-time in-office role.

Available Shifts :

Evening Shift : 3 : 00 pm - 11 : 00 pm

Overnight Shift : 11 : 00 pm - 7 : 00 am

Starting pay : $18.00 per hour.

RESPONSIBILITIES :

• Provide excellent customer service in a call center environment
• Effectively communicate over the phone and email
• Monitor customer’s cameras and alarm systems remotely
• Respond to event-driven alarms in a timely manner via telephone and / or email communication based on the client’s specific protocol
• Conduct virtual escorts daily as deemed timely by the contract specifications and virtual patrols of the assigned client’s property
• Complete hourly call-ins
• Oversee camera maintenance checks and site incidents

QUALIFICATIONS :

• A High school diploma or equivalent. Minimum of two years (concurrent) experience in law enforcement, security or the military
• Minimum of two years’ experience controlling cameras; one year being in a security industry and / or position
• Must have language skills to read and interpret documents such as security logs, post orders, and other security correspondence.

In addition, must be able to effectively verbally communicate to another in the English language to direct, control, and / or assist in the event of a crisis

Demonstrated the ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.

Must be highly organized and able to keep executive on track with required information available at all times

• Proficient in all Microsoft Office applications
• Professional, articulate, and able to use good independent judgment and discretion. Must have proven ability to maintain correspondence, discussions, and materials in strictest confidence.

Must be able to work overtime as needed.

Outstanding verbal and written communication skills are required, along with the ability to successfully interact at all levels of the organization while functioning as a team player.

BENEFITS :

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company’s 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

LI-IM1

Last updated : 2024-02-26