Overview

Allied Universal®, North America’s leading security and facility services company, provides rewarding careers that give you a sense of purpose. While working in a dynamic, diverse and inclusive workplace, you will be part of a team that fuels a culture that will reflect in our communities and customers we serve. We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

$26.75/Hour

Minimum 2 years Security Experience

Minimum 2 years of Dispatch or Call Center Experience

Supervisor Experience preferred 

Must be open to any shift

Must have a current CA Guard Card 

Location: Mira Mesa

As a Dispatcher Supervisor, you will serve and safeguard clients in a range of industries such as Commercial Real Estate, Healthcare, Education, Government and more. The Dispatcher Supervisor, plays a critical role in the overall security program and in the success of day-to-day operations. As first line of defense, they are tasked with making the first impression with guests, customers, and clients. As an extension of the company, the receptionist reflects a professional demeanor and appearance to optimally highlight our customer’s brand. The Dispatcher Supervisor, will provide model customer service as well as favorably resolve conflict through solid communication skills. The Security Receptionist may have to deal with stressful situations requiring critical thinking abilities to de-escalate unprecedented encounters, understand social cues, and call for assistance when appropriate. Functionally, the Dispatcher Supervisor, must be technically competent, computer literate, able to answer inbound/outbound calls, recognize signs of intrusion, have strong observation skills, and remain calm under pressure. The Dispatcher Supervisor, has the responsibility to maintain proprietary information in confidence and politely, with maximum consideration, enforce security and safety regulations. The position requires administrative support of special events, facility operations, and security functions.

Responsibilities:

• Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
• Respond to incidents and critical situations in a calm, problem solving manner
• Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site.
• Closely observe persons entering and exiting the office space to protect employees and assets
• Ensure persons entering and exiting the office space correctly sign-in by assigning the appropriate badge and applying the approved compliance codes
• Account for all temporary/visitor badges by immediately logging their distribution, auditing their use, and submitting a monthly inventory
• Mitigate unwanted intruders and see that visitors are escorted at all times
• Monitor visible and audible alarms
• Ensure all doors are shut and in optimal condition
• Submit a daily activity report outlining critical events, office needs, and relevant updates to the leadership team, provide essential input for documentation, bridging communication, and understanding day-to-day job functions, report salient security related incidents to the Global Security Operations Center and its leadership

Minimum Requirements:

• 21 years of age 
• Possess a high school diploma or equivalent, or 5 years of verifiable experience
• As a condition of employment, applicants will be subject to a background investigation in accordance with all federal, state, and local laws. Allied Universal will consider qualified applications with criminal histories in a manner consistent with applicable laws.
• As a condition of employment, applicants will be subject to a drug screen to the extent permitted by law.
• Licensing requirements are subject to state and/or local laws and regulations and may be required prior to employment.*A valid driver’s license will be required for driving positions only
• Prior experience as a receptionist

Perks and Benefits:

• Health insurance and 401k plans for full-time positions
• Schedules that fit with your personal life goals
• Ongoing paid training programs and career growth opportunities
• Employee discounts through our perks program to your favorite restaurants, entertainment venues and much more…

Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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