Security Operations Center Operator

Overview

When you join the Allied Universal® Technology Services, you are joining one of the fastest growing security systems integrators in North America. Build your career within a fast-paced, dynamic, and diverse environment that combines leading-edge technology solutions - electronic access control, video surveillance, alarm monitoring, emergency communications, robotics, drones, and other smart tech innovative solutions - with physical security solutions to safeguard our clients and our communities. We offer an array of opportunities - service technician jobs, installation technician jobs, security installation jobs, engineers, and project manager jobs to name a few. Start your career with us today! We offer medical, dental and vision coverage, life insurance, retirement plan, employee assistance programs, company discounts, perks and more for most full-time positions!

Job Description

The SOC Operator is responsible for using best practices to identify, analyze, and support all incidents that are either impactful or potentially impactful to the business, assets, the brand and/or employees and visitors. This position is responsible for using established protocols and good decision-making in taking actions and communicating information surrounding events and actions taken for those incidents to leadership as appropriate. The SOC Operator will monitor cameras and various alarms/alerts, dispatch associated response personnel, answer calls via telephone, operate access control technology, and provide general assistance to both employees and guests. The SOC operator supports headquarters, branch/operating offices, school staff, and field teams as they prepare for, respond to, and recover from both crisis and non-crisis incidents and events of various types. This is a full time, in-office role.

Pay: $18.50- $20.00 hourly

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: • Answer routine and emergency calls, monitor traditional alarms, video, and access control in addition to providing general assistance according to customer-specific protocols.• Dispatch security officers, ERT, facilities, police, fire, and EMS personnel as required via telephone and/or email communications.• Maintain various records of communications, including incident reports.• Receives, communicates and disseminates information, using established communication vehicles, to key partners, in a professional and articulate way, using best practices and established protocols.• Escalating complaints and unusual/critical event information to the Shift Supervisor, Manager, and other leadership personnel as directed.• Report any missing, damaged, or inoperative equipment or communications, alarm, video management system, or other systems.• Respond to customer requests for maintenance.• Ensure compliance with all relevant policies and procedures for specific locations.• Keep and/or document detailed records of activities as they occur during the shift.• Ability to think critically and use logic and good judgement to intake, triage, and assess situations occurring in real-time.

QUALIFICATIONS:

• High school diploma or equivalent (e.g., GED)• Minimum of three years' experience in law enforcement, security, or the military• Minimum of three years' experience controlling cameras, responding to alarms, or dispatching in a security intelligence, or critical event response setting.• Ability to identify a problem, apply security training and procedures, and execute procedures.• Must be able to effectively and articulately communicate with others, both verbally and in writing, to direct, control, and/or assist in the event of a crisis.• Ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines.• Proficient in all Microsoft Office applications and other general office-related applications.• Ability to maintain correspondence, discussions, and materials in strictest confidence.• Must be able to work overtime as needed.PREFERRED QUALIFICATIONS: • Experience with Brivo, EagleEye, AXIS, DMP (Virtual Keypad), Verkada or automation systems.• Five years' professional experience in law enforcement, security, or the military.

BENEFITS:

• Medical, dental, vision, basic life, AD&D, and disability insurance
• Enrollment in our company's 401 (k) or Supplemental Income Plan, subject to eligibility requirements
• Eight paid holidays annually, five sick days, and four personal days
• Vacation time offered at an accrual rate of 3.08 hours biweekly. Unused vacation is only paid out where required by law.

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Closing

Allied Universal® is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race/ethnicity, age, color, religion, sex, sexual orientation, gender identity, national origin, genetic information, disability, protected veteran status or relationship/association with a protected veteran, or any other basis or characteristic protected by law. For more information: www.aus.com

If you have any questions regarding Equal Employment Opportunity, Affirmative Action, Diversity and Inclusion, have difficulty using the online system and require an alternate method to apply, or require an accommodation at any time during the recruitment and/or employment process, please contact our local Human Resources department. To find an office near you, please visit: www.aus.com/offices.

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