Summary:

Building Service Employees are to provide residents with a high level of security and service at all times.

Essential Functions:

PORTER:

· Perform routine cleaning and maintenance of assigned common areas within and around property, including mopping/striping/waxing floors, cleaning

DOORMAN/CONCIERGE:

• Open entry door for all persons entering/exiting the building and assist with luggage, bags, packages, etc., when necessary.

• Meet, greet and direct residents and guests.

• Verify all visitors, guests, contractors, and deliveries for admittance into the building.

• Answer incoming calls and intercom and provide information as requested.

• Closely monitor building security surveillance system and report any issues to the Resident Manager.

• Receive, log, and distribute packages using BuildingLink system.

• Log out and distribute keys upon request using KeyLink system to persons with permission to enter only.

• Maintain cleanliness of the lobby and shovel snow in front of building, when necessary.

· May be required to perform duties outside their normal responsibilities as needed and when requested.

SELECTION CRITERIA:

Minimum Qualifications / Knowledge, Skills & Abilities

• High school diploma or GED or equivalent experience in a customer service industry.

• Experience with working in high end residential properties preferred.

• Strong customer service skills and high attention to detail.

• Must be able to demonstrate good judgment and be client/customer focused.

• Working knowledge of computers.

• Team player with the ability to take direction.

• Ability to build and maintain positive professional relationships.

• Ability to lift very heavy items, such as but not limited to rain mats, trash bags, salt bags, luggage, grocery bags, boxes, packages, dry cleaning.