Allied Machine & Engineering, headquartered in Dover, Ohio, is a leading manufacturer of holemaking and finishing cutting tool systems. Our tooling solutions deliver the lowest cost per hole in a wide range of applications. Allied offers its associates competitive pay along with a robust benefits package including, medical, dental, vision, disability & life insurance, 401(k) match, company paid vacation/holidays, access to our Allied Family Wellness Center and much more.

Allied is currently looking for a Inside Sales Coordinator to to build and maintain customer relationships through processing orders, responding to inquiries and continuously pursuing customer satisfaction.

Requirements

Responsibilities:

• Commitment to customer satisfaction & on-time delivery.
• Order entry of all Allied Machine products into ERP software.
• Enter information into databases, appropriate for each type of order.
• Confirmation & verification of customer orders.
• Maintain orders per customer requests and document all changes.
• Provide delivery & due date information.
• Provide stock status & pricing information.
• Expedite orders as requested, documented in the expediting database.
• Improve on delivery by same day entry of all orders received by 5:00 p.m.
• Issue return & inventory exchange authorizations
• Responsible for aspects of customer inquiries related to all carrier issues.
• Investigate, resolve, and follow up with customers concerning complaints in a timely manner.
• Respond to all emailed requests received within 24 hours.
• Issue credits & billing only through ERP software
• Fax or email customer invoices as requested.
• Accountable for all daily tasks assigned during scheduled work hours.
• Responsible for follow-up with Inside Sales Supervisor on all assignments based on time expectations. On time completion is required.
• Send professional and accurate communications to both internal and external recipients.

As assigned:

• Monitor export accounts for the grouping of shipments.

• Process export shipments.
• Process paperwork for export shipments.
• Fax invoices & information for export shipments.
• Follow all export compliance rules
• Process backorders.

• Audit backorder report for the late customer service orders and odd hold codes.

Qualifications:

Education:

• High school diploma or equivalent required
• Advanced Data Entry, Word Processing, Customer Service experience preferred.

Experience:

• Prior customer service experience preferred.
• Efficient/Accurate date entry skill.
• AMEC product knowledge preferred.

Skills:

• Working knowledge of Windows or equivalent operating system.
• Working knowledge of Access databases.
• Basic word processing (memos, fax cover letters) skills.
• Good ability to communicate.
• Maintain professionalism internally and externally.
• Must be able to multi-task.

Benefits

• Competitive wages and increases
• Paid time off that begins to accrue immediately
• Paid holidays
• Healthcare, dental, and vision insurance
• Clean, safe working conditions
• Climate controlled (72° year-round)
• Bonus incentive program
• 401k Plan with a generous company match
• Apprenticeship program
• Tuition assistance program