• Oversee account management by assigning new accounts and reassigning existing accounts to Sales Team for appropriate fit of customer expectations and needs

• Assist Sales Team in pursuing new customer relationships and developing existing customer relationships

• Work effectively with Executive and Operations Teams to ensure project type and scope the Sales Teams are pursuing are within the capabilities of successful completion.

• Ensure quality of project scope, estimate, and project expectations provided by Sales Team to Administration and Operation Teams are accurate and complete for successful execution.

• Review Profitability Reports and Job Cost Center Reports with Sales Team and Operation Teams to determine areas of success and opportunities for improvement

• Assistwith escalated concerns from both external and internal customers relating to the Sales Team and their responsibilities

• Provide consistent feedback and evaluation of performance to Sales Team

• Evaluate and assist in maintaining personnel needs of Sales Department 

• Implement directives from Executive Team impacting Sales Team’s performance and expectations

• Perform other duties as assigned by Executive Team or CEO

Oversee, assist, and provide proper training and tools for Sales Team to successfully perform the following responsibilities:

• Transfer deficiencies noted in inspection reports to deficiency logs and prepare proposals

• Create deficiency proposals as outlined in standard operating procedures

• Communicate deficiency proposals directly with customer via phone, fax, and/or email

• A continued commitment in pursuit of new customers by scheduling sales calls, following up on leads and utilizing outlined market strategies

• Meet or exceed sales budget goals set by service operations manager and Exec Team

• Promote a positive ongoing relationship with customers and end users

• Estimate hard bid contracts and provide a proposal to the customer by the bid date

• Conduct job site surveys to ensure the accuracy of the estimate

• Prepare assigned reports needed for invoicing (Customer set up sheet)

• Maintain inspection and service sales log for all deficiencies and service bids and proposals

• Demonstrate effective communication skills when interacting with all internal and external customers

Expectations:

• Believe In, Live, and Support Our Mission Statement, Core Values and Business Plan Daily

• Safety First –

• Start each meeting with a Safety Topic – internal and external

• Promote Safe Driving of Company Vehicle or Personal Vehicle (with car allowance) – Self and Team

• Communicate effectively and professionally within the department and with internal and external customers 

• Understand and Follow HR and Safety Initiatives and Processes

• Conduct Bi-weekly Meetings with Team in conjunction with Operations, Admin and Design

• Update status on all jobs – materials, equipment rentals, subcontractors, intercompany jobs, etc.

• Determineneeds for Sales Team involvement with Change Orders, Coordination, Invoicing, Collections on open jobs

• Review potential jobs to be awarded and field capabilities to perform work

• Timely Review and Sign Off on Reports

• Credit Card Expense Reports

• Timesheets (PM and Admin)

• Liens and Notices

• Track and Ensure Profitability of Department

• Promote and Track Department Growth –department and individual goals to be discussed annually

• Support and Ensure Team Adherence to All Company SOPs – Job Set Up, Contracts, Change Orders, Purchase Orders, Accounting Processes, Subcontractors, etc.

• Overhead Review – semi-annual meetings with leadership

• Maintain Quality Control in all aspects of the department

• Ensure Customer Satisfaction and respond to Customer Satisfaction Survey feedback improvement opportunities

• Reduce Turnover and Increase Retention within department

• Training

• Input and Development of Training Requirements

• Commitment to Training at all levels for all team members

• Be an Expert on Every Aspect of Your Business/Department

• Sales

• Customer Retention

• Customer Service – Internal and External

• Reports – Sales, Active/Inactive, WIP, Bid Logs, Bid Lists, Profitability, Liens and Notices, Unapproved Change Orders, etc.

• Operations and Cost Awareness– Labor/Productivity, Materials Purchasing

• Administration

• Teamwork – maintain positive interactions within your team, local office, same department in other offices, Accounting, etc.

• Maintain a Global Customer View for opportunities to expand leads and relationships across product lines and customer portfolio 

• Maintain an Account Ownership mindset to ensure Customer Satisfaction and Customer Retention

• Partner with Marketing and Business Development Team 

• Know the Allied “Why” – maintain a consistent message

Knowledge:

• Minimum education of High School Diploma or Equivalent

• Bachelor’s degree in Business Management or Equivalent preferred

• Must possess strong skills in Microsoft Word, Excel Software and have capabilities to adapt and become knowledgeable with new platforms and software as necessary

Work Experience: 

• 5 years of experience in Business Management

• 5 or more years of experience in direct profit and loss responsibility. Process management, and/or service sales management

• 5 years of experience in fire sprinkler or fire alarm sales and/or service, preferred

• Experience with fire alarm and suppression systems, preferred

• Previous experience with customer service and supervision in an office setting

• Sprinkler or Fire Alarm Sales experience a plus

Skills and Competencies:

• Strong Leadership skills and solution-oriented

• Excellent verbal skills and written communication, training, and time management skills

• Communicative, interactive, detail-oriented, and organized

• Sense of ownership, integrity, teamwork, customer-focused, humility and safety required

• Must be able to work independently and with others

• Ability to perform work in an efficient and organized manner and maintain thorough record keeping skills

• Ability to professionally communicate with customers and provide excellent customer service – Internal and External