Position Summary

Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us.

We at Allianz believe in a diverse and inclusive workforce and are proud to be an equal opportunity employer. We encourage you to bring your whole self to work, no matter where you are from, what you look like, who you love or what you believe in.

We therefore welcome applications regardless of ethnicity or cultural background, age, gender, nationality, religion, disability or sexual orientation.

Join us. Let's care for tomorrow.

Are you passionate about helping others and providing exceptional service? We're on the lookout for enthusiastic individuals who thrive in a fast-paced environment and are dedicated to delivering top-notch support to our valued customers. You will respond to inbound phone and email inquiries from customers.

Responsibilities

* Handle inbound customer inquiries via phone and email with professionalism and empathy.

* Anticipate customer needs by providing relevant solutions.

* Ensure customer satisfaction by delivering exceptional service and building rapport.

* Maintain thorough knowledge of existing products, new products and policy changes to effectively address customer needs

* Accurately enter pertinent customer data into our CRM (PeopleSoft) within established guidelines and research customer information.

* Answer inbound telephone calls from credit card holders and respond professionally to customers benefit or claim inquiries.

* Initiate claims process where applicable by sending out claim documents, brochures or claimant requested forms and answer claims status questions.

* Review and resolve pending policy inquiries for Bankcard

* Escalate customer concerns/issues to the Manager for resolution if all other means of satisfying the customer have been exhausted.

* Regular, predictable, reliable attendance is an essential function of this position.

* Assist team members with customer service issues as needed.

* May perform other duties as assigned

Minimum Qualifications

* High school diploma or equivalent diploma.

* Two (2) years of experience in customer service call center environment.

* Excellent communication skills, both verbal and written

* Possess superb customer service skills, a strong customer focus, and commitment to customer satisfaction.

Nearest Major Market: Lakeland