Peak Performance Sports & Physical Therapy is seeking an enthusiastic, customer-service oriented individual to join our team as the Front Office Coordinator in our outpatient physical therapy clinic. The idea candidate demonstrates strong interpersonal skills, ability to multi-task and experience in the medical front office. In addition to assisting patients with appointment check-ins, daily workflow includes EMR data entry, medical records management and verification of insurance benefits.

Job Summary

The Front Office Coordinator is the initial point of contact with patients and is the clerical support person for the office staff. This position is the liaison between the clinic staff and patients and is responsible for being able to effectively and professionally communicate company policies, procedures and insurance information. The position is responsible for following all compliance, Medicare and HIPAA policies.

Responsibilities and Duties

• Answers phones, takes and relays messages in a professional and timely manner.
• Schedules patients for services to assure their treatment goals are met. Calls and reminds patients of appointment times as necessary to assure appointments are kept. Assures missed appointments are rescheduled.
• Communicates with patients clearly explaining the clinic’s practices for insurance, co-payments, and scheduling appointments.
• Calls insurance companies before each patient’s first visit to verify their insurance coverage. Communicates with patients to explain what will or will not be covered.
• Meets with patients on their first visit to assure all necessary paperwork is completed before treatment begins.
• Collects patient’s co-payment each office visit. Reminds patients as necessary the clinic’s policy that requires co-payments be paid each visit.
• Performs other office support work for staff as needed.
• Assures compliance with Federal / Medicare guidelines and company compliance policies

Qualifications and Skills

• High School Diploma or GED required; Associates Degree or college level business courses preferred.
• Two previous years experience in a medical office, customer service, or other related business where strong communication, organization, and follow-through skills were required.
• Ability to communicate effectively and professionally with a wide variety of people
• Strong organizational skills with attention to detail and accuracy
• Basic computer skills
• Ability to handle multiple tasks in a very busy environment
• Demonstrates continued interest in self-development and the development of the staff