Job DescriptionOne of our major clients in the Canton area is currently seeking a Customer Service Pharmacy Technician. This is a full time position that will entail M-F 1:30p-10p business hours in a specialty pharmacy setting. The Pharmacy Technician is responsible for supporting the order processing functions of the company in accordance with the policies and practices. This position will be responsible for customer service and daily operation of the pharmacy. Perform patient outreach, primarily telephonically, to schedule medication deliveriesHandle phone calls and correspondence regarding new patient enrollment, insurance verification, medication refill and delivery schedulingPerform patient care activities to accurately support therapy management programs; triage to a clinical pharmacist, when requiredPerform financial assistance pre-assessment for select therapy management programs and assist with patient enrollment as neededPlace outgoing phone calls to patients, doctors and insurance companiesResolve pharmacy issues from members, providers and pharmacies; determine the cause of the issue; select and explain the best solution to solve the issue; expedite correction or adjustment; follow up to ensure resolutionRespond to routine inquiries on multiple products from members, providers, pharmacies, and employer groupsDocument all call information according to standard operating proceduresResearch required information using available resourcesEnter data accurately and timelyUtilize multiple company database programs for accessing member informationAchieve individual performance goals for productivity and qualityMaintain confidentiality of patient and proprietary information QualificationsHigh school diploma or GEDAt least 1 year experience as a Pharmacy Technician in a customer service roleExperience in ordering and receiving pharmaceuticalsAbility to work with peers in a team effortSound technical skills, analytical ability, good judgment, and strong operational focusA well-organized and self-directed individual who is able to work with minimal amount of supervisionAbility to learn quickly, and independently identify, research and resolve issuesAn intelligent and articulate individual who can relate to staff at all levels of an organization and possesses excellent communication skillsAdditional InformationAll your information will be kept confidential according to EEO guidelines.