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JOB TITLE : Assurance 16 Specialist DEPARTMENT: Energy Operations
REPORTS TO: Energy Program Coordinator FLSA: Non Exempt
SALARY: $19.00/hr.
Summary & Scope :
The Low-Income Home Energy Assistance Program (LIHEAP) is designed to assist eligible low-income households pay for winter energy services. LIHEAP will provide a one-time benefit to eligible households to be used for energy bills. Assurance 16 Specialist provides direct customer service to applicants. He/She ensures application completion and documentation and verifications adhere to all compliance regulations set forth by DSS. In addition to LIHEAP applications, the Assurance 16 Specialist will provide Operation Fuel and Assurance 16 case management.
Essential Duties & Responsibilities include the following:
Other Duties & Responsibilities
Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, be physically present in the office, as well as travel to satellite locations. The requirements listed below are representative of the basic knowledge, skills, and/or abilities required.
Education and/or Experience:
Core Competencies:
Interpersonal Communications, Integrity/Accountability, Customer Service, Strategic Thinking,
Diversity/Inclusion (Staff/Volunteer), Relationship Building
Performance Competencies:
Volunteer Relations and Management, Project and Workload Management, Job Knowledge
Language Skills :
Ability to read, analyze, and interpret general business periodicals, professional journals, financial reports, or governmental regulations. Ability to write reports and business correspondence. Ability to respond to inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to effectively present information and respond to questions from top management, clients, customers, and the public.
Reasoning Ability :
Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Other Skills and Abilities :
Excellent public relations skills. Computer proficient. Ability to travel, work long hours, and work well with others.
Certificates, Licenses, Registrations:
Valid driver’s license and state-mandated automobile insurance.
Full Time
$64k-80k (estimate)
06/16/2024
07/02/2024
acempowerment.com
Canoga Park, CA
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