ABOUT ALLIANCE COLLEGE-READY PUBLIC SCHOOLS
Alliance College-Ready Public Schools is one of the largest and most successful nonprofit public charter school networks in the nation, operating 26 high-performing, middle and high schools that educate nearly 13,000 scholars who make up the heart of Los Angeles' Latinx, Black, and recent immigrant communities. Alliance schools have been recognized as among the best in the nation by U.S. News & World Report , Newsweek , the U.S. Department of Education, and the California Department of Education. Since opening our first school in 2004, 95% of Alliance scholars have graduated from high school. We strive to uplift our scholars and their communities by fostering unparalleled educational opportunities that encourage scholarly thought, resilient learning, powerful communication, mind-body wellness, and community advocacy. To learn more, visit www.LAalliance.org .
ROLE SUMMARY
ROLE SUMMARY
Reporting to the Director, Information Technology, the Associate, Information Technology will provide direct service to three school sites in Los Angeles, representing roughly 75% of the role. Additionally, the Associate, Information Technology will work closely with other Information Technology team members to provide quick resolution of tickets and, when needed, ad hoc support at other Alliance schools and the Alliance Home Office.
ESSENTIAL RESPONSIBILITIES

• Work cooperatively with school staff and faculty at three Alliance schools in assisting and resolving user technical problems;
• Provide technical support to users regarding hardware, software, and network related problems;
• Provide hardware and software installation, configuration, maintenance, and upgrades to computers (Macs, Chromebooks, PCs) and networks (Windows);
• Collaborate with others on the Home Office IT staff to provide timely resolution of Information Technology tickets;
• When needed, provide ad hoc support at other Alliance schools and the Alliance Home Office;
• Prepare hardware, software, and procedural documentation;
• Maintain records and prepare reports related to equipment inventory, maintenance, installations, warranties and system defects;
• Assist administration in educating staff on usage of technology through regularly scheduled professional development;
• Participate in discussions involving vendors, suppliers and Alliance personnel regarding parts, equipment and program operations and new technology orders;
• Maintain current knowledge of technological advances in computers and peripheral equipment, software, operating systems, and networks;
• Collaborate with Director, Information Technology to ensure proper maintenance of hardware, software, and other technical equipment (DVRs, PBX/VoIP phones, printers, etc.);
• Cross training with other technicians;
• Perform other related job duties as assigned.

THE IDEAL CANDIDATES WILL HAVE/BE

• Collaborative team member who is committed to Alliance's core beliefs and educational philosophy;
• Deep commitment to the principles of diversity, equity, and inclusion and a safe, equitable, and anti-racist environment for all scholars, families, and staff;
• Team player who is willing to learn from all organizational stakeholders, work as equal partners with stakeholders on all projects, and motivate and lead employees.
• Solution-oriented by nature; can see challenges from multiple perspectives and envision ideas of how to accomplish objectives;
• Ability to work effectively in a multi-layered organization and build strong relationships with teachers, school leaders, and other home office and school-based colleagues;
• Working knowledge of K-12 education and urban school environments is preferred;
• Proven track record of developing and implementing effective systems and processes.

MINIMUM QUALIFICATIONS

• At least 1 year of professional work experience in the maintenance, installation, configuration, upgrades of hardware, software, and operating systems of computers and local area networks required; 3 years of experience preferred
• HS Diploma or equivalent (e.g. G.E.D.)
• An Associates Degree in computer science, information systems, or a related field from an accredited college or university is preferred
• Experience with Mac OS, Chrome OS, Windows OS, MacBooks, Chromebooks, iPads, Mobile devices and PC laptops required; experience with Google Admin, Jamf Pro, & Windows Active Directory preferred;
• Excellent interpersonal skills and demonstrated success building trusting relationships with teachers and school site administrators;
• Ability to set priorities and manage multiple projects simultaneously while meeting customer expectations;
• Strong customer service orientation, responding to customer needs in a timely manner;
• Analytical and problem-solving skills;
• Strong oral and writing skills;
• Ability to learn quickly;
• Flexibility to adapt to constantly changing environments;
• Passion for improving urban public education and a willingness to make a long-term commitment to K-12 education.

WORK LOCATION
This position is a hybrid role which will include a combination of working from home, our network office, and travel to school sites. The successful candidate will be given a $400 work-from-home set-up allowance and receive a monthly stipend of $100.
BENEFITS
In alignment with our commitment to equity for our scholars, Alliance is committed to equity and transparency for our team and offers competitive salaries commensurate with experience as well as generous retirement and health benefits. This position is exempt.

• Relocation : Individuals residing outside of the Greater Los Angeles area are eligible for a relocation bonus of $5,000 for individuals and $7,500 for new staff with families/partners.
• Health Insurance: Medical, dental, and vision plan options that are covered at 100% of monthly premiums for individual employees and at least $1,000 per month towards medical family plan premiums. Please click HERE for more information on health insurance.
• Retirement: Alliance Home Office employees are eligible for a retirement allowance equal to 7.5% of their regular yearly earnings. Please click HERE for more information on retirement.
• Paid Leave: Regular full-time 12-month employees receive 8.5 weeks of vacation and paid time off. Additionally, full-time employees accrue 3 weeks of flexible paid time off per year and receive 27 other paid holidays as part of our network calendar.
• Professional Development: At Alliance, we believe in supporting staff growth and development. Home Office staff are allocated $500 per year for professional development expenses.

COMPENSATION
$28.85 - $38.50
APPLICATION PROCESS
Interested candidates should submit an application . Please note that only candidates who are selected for an interview will be contacted.
** PLEASE NOTE: Alliance College-Ready Public Schools requires that all team members be fully vaccinated against COVID-19 for the safety of our students, family, and staff. Team members may apply to seek a medical exemption. Regardless of your current vaccination status, our team can advise you on how to fulfill this important requirement so that you can start the position in a timely way. **
Research shows that while men apply to jobs when they meet an average of 60% of the requirements, women and other underrepresented people tend to only apply when they match every criterion. If you think you meet some of the qualifications, but don't necessarily check every box in the job description, we encourage you to still apply. If you have questions contact the Staffing Team at JoinUs@laalliance.org .
Alliance College-Ready Public Schools are tuition-free public charter schools that do not discriminate against any scholar, parent, community member, or staff member based on actual or perceived ancestry, age, color, disability, gender, gender identity, gender expression, nationality, race or ethnicity, religion, sex, sexual orientation, or association with a person or group with one or more of these actual or perceived characteristics.