Summary

Responsible for management, development and leadership of the Relationship Team. Assists the Relationship Manager II/Relationship Development Manager in the overall performance of the Office. Focuses on service, referrals and operations. Fulfills consumer lending needs.

Essential Functions

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Create and contribute to a positive work environment that facilitates exceptional service, expanding profitable client relationships and employee engagement
• Lead and guide Team; attainment of sales, service and financial goals, open/maintain consumer and business accounts, referrals and recommendations
• Supervise and create accountability through performance management against objectives to build motivation and commitment
• Create and contribute to a positive working environment that facilitates exceptional service expanding profitable client relationships and employee engagement
• Establish Department and individual goals while engaging Team to take ownership of achieving goals; conducts monthly one-on-one coaching with Team
• Strive to meet/exceed established Department and individual goals while taking ownership of achieving those goals
• Create Team schedule; manage and approve timekeeping
• Build and maintain Team through onboarding and exit process
• Ability to prioritize and delegate tasks
• Ensure the Office is professional and clean in appearance, both inside and out
• Maintain cash handling skills and assist on the front line when necessary
• Complete vault duties, including buying/selling currency, balancing ATM
• Initiate wire transfers
• Promote the bank’s products and services
• Plan volunteer activities for Team
• Maintain a strong community presence
• Ensure continuous training and development of self and Team
• Follow policies and procedures to protect the bank from risk and exposure
• Ensure compliance and audit controls are followed to protect the bank from unnecessary risk and exposure

Competencies

• Alliance Bank core values: Be Responsive, Have Integrity, Be Secure, Deliver Value, Be Reliable
• Building Relationships
• Problem Solving
• Conflict Resolution
• Employee Engagement and Development