POSITION PURPOSE

This position is responsible for supporting and maintaining all desktop and laptop systems, mobile devices, peripherals, operating system software, general use and special tools software.

SKILLS, KNOWLEDGE, AND PHYSICAL REQUIREMENTS

1. High School diploma or equivalency.

2. Ability to read, write and speak the English language, bilingual helpful.

3. Ability to respond to customer requests with tact, diplomacy, and a sense of urgency.

4. Two (2) years of experience in banking or job related field or a combination of education and experience providing equivalent knowledge.

5. Ability to work well with others and respond in a friendly, helpful, and courteous manner, both by voice and in print.

6. Ability to handle multiple tasks within a prescribed time period and adapt to frequent or unexpected changes in work responsibilities or processes.

7. Ability to work well under pressure and in a high-stress environment.

8. Highly detailed-oriented with the ability to organize, schedule, and prioritize tasks and responsibilities as well as certain departmental functions to improve efficiency.

9. CompTIA A or Network certification is required. If candidate does not currently hold one of these certifications, they will be required to obtain a certification within 90 days after hire.

10. Associates or Bachelor’s degree is a plus, or 1-2 years of Help Desk, IT support or computer technician experience in lieu of degree.

11. This position involves traveling on behalf of the Company. It is essential that a current driver’s license, an acceptable driving record, and proof of automobile insurance are maintained.

12. Ability to write proper business correspondence.

13. Ability to operate basic office equipment, i.e. calculator, and computer with job related software.

14. Knowledge of state and federal banking regulations and Alliance Bank’s policies, procedures, products and services.

15. Ability to handle bank and customer transactions with a high level of confidentiality.

16. Repetitive movement of finger, wrist, and hand.

17. Ability to lift 50 pounds and work on hands and knees under desks and in tight spaces.

ESSENTIAL FUNCTIONS AND BASIC DUTIES

1. Personify Alliance Bank’s mission statement of The best in allwe do.

2. Provide prompt, courteous, and friendly service.

3. Accurately log all Help Desk requests using call tracking software and assign service requests appropriately according to expertise needed.

4. Assist users with IT issues either remotely or in person, such as password resets, printing issues, account lockouts, etc.

5. Daily routine work on PCs/Laptops/Workstations in a corporate environment. This includes installation, configuration and maintenance.

6. Maintain bank’s inventory of IT hardware and software.

7. Provide training and support to end-users and staff on device operations and device applications.

8. Work with third-party support and equipment vendors, recyclers, software providers, and others as assigned.

9. Learn fundamental operations of commonly used software and hardware.

10. Keep updated on changes to technology used by bank.

11. Become familiar with available help resources.

12. Attend periodic training seminars and peer group meetings.

13. Keep updated on and enforce all Alliance Bank policies and procedures pertaining to this position.

14. Maintain a neat and orderly work environment.

15. Attendance and punctuality a must.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• High school or equivalent (Preferred)

Experience:

• IT support: 1 year (Preferred)
• Banking: 1 year (Preferred)

License/Certification:

• CompTIA A Certification (Preferred)
• Network Certification (Preferred)

Work Location: In person