POSITION: RCM Depository Operations

RESPONSIBLE TO: RCM Supervisor, Payment Processing

JOB SUMMARY: This position is a support function for other team members to ensure the data is properly retrieved and distributed to ensure smooth functions. In addition, that the process is handled timely, accurately, and proactively identify and resolve issues.

RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED TO, THE FOLLOWING:

DISTRIBUTION OF DATA

• Retrieve mail from the post office, administrative building, electronically, or from any other source.
• Sorts mail, copies, prints or scans information as needed for internal and external parties, and processes hub
  mail.
• Process daily deposits.

ELECTRONIC FUNDS TRANSFER PROCESSING

• Efficiently retrieve information, identifies issues, and communicates with others as needed.
• Ensure that EFTs are processed and distributed to posters daily.

GENERAL

• Balance Daily Payment Postings
• Work Website Jira Ticket System
• Provide support to other RCM team members.
• Answer Collections overflow calls and direct calls to appropriate backup staff.
• Work with Refunds and Accounts Receivable to resolve account balances, in particular insurance balances.
• Generate and transmit patient statements.
• Complete ad-hoc projects, produce reports, analytical work and other duties as requested by RCM Leadership. To include monitoring ad hoc, daily, weekly, monthly and annual reports to identify trends, concerns and/or areas for improvement.
• Assist with building functions to ensure smooth operations, to include but not limited to: Maintain inventory of supplies and place orders for new supplies accordingly, coordinate building maintenance, manage visitors to the building (especially vendors), maintain building phone list and other lists as requested by RCM Leadership.

OTHER

• Demonstrate professionalism and promote positive interpersonal relations with all internal and external business contacts, representing the corporation in a positive manner, displaying personal commitment to achieving the goals and objectives of the corporation.
• Maintain patient confidentiality, comply with HIPAA and compliance guidelines established by the practice to protect RCM operations by keeping information confidential.
• Maintains detailed knowledge of practice management and other computer software as it relates to job functions.
• Attends all meetings as requested including regular staff meetings.
• Completes all assigned AP training (such as CPR, OSHA, HIPAA, Compliance, Information Security, others) within designated timeframes.
• Complies with Allergy Partners and respective hub/department policies and reports incidents of policy violations to a Supervisor/Manager/Director, Department of Compliance & Privacy or via the AP EthicsPoint hotline.
• Models the AP Code of Conduct and demonstrates a commitment to the AP Compliance Program, standards, and policies.
• All other projects and duties as assigned.

SUPERVISORY RESPONSIBILITIES

This position does not have any supervisory duties.

TYPICAL PHYSICAL DEMANDS

Physical demands are moderate with occasional lifting of items weighing approximately 20-30 pounds. Position requires prolonged sitting, some bending, stooping, and stretching. Good eye -hand coordination and manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator, and other office equipment is also required. Employee must have normal range of hearing and vision must be correctable to normal range to record, prepare, and communicate appropriate reports.

EDUCATIONAL REQUIREMENTS:

• High school diploma, or equivalent, required.

QUALIFICATIONS AND EXPERIENCE:

• One to three years experience, preferably in Healthcare Billing Setting.
• Strong written and verbal communication skills.
• Comfortable using email and interacting with internet applications.
• Working knowledge of managed care, commercial insurance, Medicare, and Medicaid reimbursement.
• Basic knowledge of CPT and ICD-10-CM coding.
• Working knowledge of MS Excel, MS Word, and understanding of practice management software.
• Basic understanding of Explanation of Benefits forms, claim forms and the insurance billing process.