Description

Job Title: Director of Operations 

Department: Operations

Reports To: Executive Vice President of Operations 

Position Type: Full Time Exempt

Purpose of Position

1. To ensure the Storage Department, Handling Department and Custom Packaging Department meet the goals.
2. To contribute to the long-term success of the organization.

Values and Business Practices

• Customer First – We deliver on what we promise to our customers with a positive attitude
• We treat everybody with respect and dignity
• We operate with high business ethics
• We are a good corporate citizen
• We value our professional relationships 
• We strive to have a “Continuous Improvement Culture”
• We are committed to the safety of our employees and our equipment/facilities
• Our expectation is that all employees, customers, vendors will perform in a manner that will ensure long term success.

Flexibility:

Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).

Reliability:

Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points. 

Attitude:

Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.

Willingness to learn:

Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.

Initiative:

Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings. 

Quality of Work:

Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.

Follows directions:

Follows all written and verbal instructions provided by management, project leader, etc…

Communication:

Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor. 

Appearance: 

Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.

Safety:

Follows all rules, guideline, and practices. Informs supervisor / manager immediately if unsafe conduct or conditions arise. 

Position Competency

1. The ability to operate a profitable Handling/Storage department and Custom Packaging department.
2. An extensive knowledge of the Warehousing and Distribution industry.
3. The ability to successfully manage/lead projects spanning across multiple departments and with a duration of up to a 3 years.
4. The ability to motivate and drive a team to meet and exceed department and company goals.

Safety and Compliance

1. Ensure all department employees are aware of all safety policies and related SOPs
2. Ensure the safety metrics are updated and communicated at minimally weekly
3. Meet the goals as determined by the Health and Safety Steering Committee or the President

Financial and Performance

1. Manage all department related vendors. 
2. Review all department related vendor invoices for accuracy.
3. Maintain and update 12 month rolling forecast of expenses in coordination with the Manager of Finance.
4. Adhere to the expense authorization document.
5. Create and maintain a plan to achieve the department goals as determined by the President.
6. Continuously evaluate ways to improve the accuracy and efficiencies of department (identifying at least 2 significant improvements annually).

Information

1. Ensure all paperwork and data entry as detailed in SOPs and work instructions.
2. Ensure all information sent out of the department is accurate and any errors are tracked.

Operational Execution

1. Ensure all operational metrics are updated, monitored and communicated per the guidelines of each metric.
2. Revenue per hour, cycle counts, errors, productivity metrics, etc.
3. Provide a weekly performance report of the previous week for review by the President.

Management

1. Sets clear goals and expectations for all direct reports.
2. Properly documents all performance issues and creates a PIP when deemed appropriate.
3. Attend one pre shift meeting a month of each subordinate operations.

Project Management

1. When deemed beneficial by yourself or the President, a project outline will be create with the following items: Goal(s) of the project, required steps, required resources, analysis of risk and timeline.
2. Priorities of projects will be determined with the President and review monthly or more frequently.
3. Any project not on course to meet it’s goals, timelines or budget needs to be communicated to the President at time of awareness.

Image, Appearance and Sanitation

1. Ensure all department equipment’s image is maintain per the guidelines as determined by the President.
2. Complete a monthly audit of all subordinate operations and review monthly with President.

Succession and Backup

1. Maintain and annually update backup plan for all mission critical functions within the department.
2. Ensure training of all mission critical functions.

These expectations are meant to be a guide and may be changed at any time at the discretion of Allen Distribution.