Job Responsibilities for Truck Dealer Service Manager:
Primary Responsibilities

• Day to day management of a service department that maintains and repairs a fleet of commercial medium and heavy-duty diesel trucks, including Pierce Fire Trucks.
• Focus on maximizing uptime of every vehicle while minimizing overall fleet maintenance and repair costs
• Oversees a staff of diesel technicians and administrative staff
• Able to recognize warranty failures, warranty claims and process of warranty recovery
• Manage service requests of commercial truck leasing customers with urgency and professionalism
• Develop and manage relationships with vendors and customers
• Assist management team in preparing an Annual Business Plan and Budget.
• Responsible for ensuring Navistar Diamond Edge & Prestige Service Standards are met
• Assist with other projects as needed

Safety and Compliance

• Have full understanding of U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Implement procedures as necessary to keep Idealease and contracted customers in compliance with regulations. Stay current with changes in the regulations.
• Monitor and manage satisfactory CSA Vehicle Basic scores for all customers.
• Inventory and manage process to keep maintenance file documentation of customer and company vehicles in accordance with the U.S. Federal Motor Carrier Safety Regulations (CFR 396).
• Develop, communicate, and enforce established company safety policies and procedures.
• Certify all technicians for U.S. DOT Annual Inspections, brake inspections, and other maintenance procedures in accordance with the corresponding regulations.
• Work with corporate Facilities Manager to ensure facility maintains compliance with local and federal safety and environmental standards

Sales and Customer Relations

• Create and maintain positive relationships with all customers.
• Maintain minimum 90% Customer Retention Rate.
• Investigate and establish course of action for customer maintenance issues and problems.

Department and Personnel Management

• Review and compare monthly financial results against the business plan and initiate any corrective action as necessary.
• Implement and monitor shop productivity measures.
• Create shop environment that assures cleanliness, safety, and customer focus.
• Develop, implement, and promote service training.
• Assist in collection of past due invoices as needed.
• Handle all customer, employee, and vendor issues in a professional and courteous man

Required Skills for Service Manager:

• Consistent track record of successfully meeting and exceeding sales goals
• Minimum high school diploma or GED equivalent required
• Minimum 5-7 years of automotive/trucking management experience
• Valid driver's license and satisfactory Motor Vehicle Report (MVR)

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Who is Allegiance Trucks?
Allegiance Trucks operates over 40 locations in 10 states throughout the Northeast and is the fastest growing commercial truck and trailer dealer group in North America. We know our greatest asset is our people, so we are looking for candidates that want to work in a culture that rewards teamwork and excellence. Our team proudly represent the best brands in the business including International, Isuzu, Pierce Fire Apparatus, Wabash, Ford, Hino, Dennis Eagle, Kalmar and JerrDan and many others.
Why Allegiance Trucks?
When joining our team, you will be working alongside the best in the business, helping us make Allegiance Trucks great! We are a veteran friendly organization that provides opportunities for additional training, career growth and advancement as well as a comprehensive benefits package that includes:

• Competitive starting pay
• Excellent health benefits, including:
• Medical, dental, vision
• Flexible Spending Account or Health Savings Account
• Life insurance
• Parental leave
• Paid time off and paid holidays
• 401(k) with Company match
• Encourage and support your continued advancement with additional training

Allegiance Trucks is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon Allegiance’s receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.