Company :

Job Description :

GENERAL OVERVIEW:

Under the direction of the Director Support Services, coordinates and directs the daily work activities of the support services associates, materials management associates, mail associates, transport associates and linen services associates. Transports patients and materials throughout the facility in a safe, efficient manner. Maintains hand washing per hospital protocol. Establishes priorities, creates staffing schedules, maintains and issues pagers, monitors work flow of the department. Ensures the WPAHS values are met.

ESSENTIAL RESPONSIBILITIES:

• Directs daily work assignments of department support service associates, maintains KRONOS and monitors work outcomes. (15%)
• Performs necessary in-services and prepares and reconciles invoices for processing and manager approval. (15%)
• Sets up new pagers, tracks pagers, logs all pagers. (15%)
• Maintains equipment & materials/records/products throughout the facility in a timely manner, including policies & procedures. (15%)
• Utilizes TDSS Dispatch Software program using proper protocol when filling in for dispatchers. (15%)
• Contributes to hospital and department goals. Identifies fiscal opportunities to stay within or under budget. (5%)
• Logs daily Key Volume Indicators of daily work in the Integrated Management System (budget tracking system). (15%)
• Performs selected patient care activities. Performs other duties as assigned or required. (5%)

QUALIFICATIONS:

Minimum

• 4 years as a Support Services Associate

Disclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties, responsibilities, and qualifications required of employees to do this job.

Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.

As a component of job responsibilities, employees may have access to covered information, cardholder data, or other confidential customer information that must be protected at all times. In connection with this, all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Company’s Handbook of Privacy Policies and Practices and Information Security Policy.

Furthermore, it is every employee’s responsibility to comply with the company’s Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws, rules, and regulations as well as company policies and training requirements.

Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibit discrimination against all individuals based on their race, color, age, religion, sex, national origin, sexual orientation/gender identity or any other category protected by applicable federal, state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race, color, age, religion, sex, national origin, sexual orientation/gender identity, protected veteran status or disability.

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