All Uniform Wear [AUW] is a well-established, family-owned business with 26 retail locations throughout the state of Florida, Nevada, and North Carolina. We are inspired by the hardworking heroes we support and are driven to deliver them both outstanding customer service, and uniforms that offer the perfect fit, form, and function to meet their workday challenges. Our goal is to offer the largest selection of high-quality uniforms, in wallet-friendly options for Nurses, Mechanics, Teachers, Servers, Students, Doctors, Law Enforcement, or Business Owners and more. With 40 years of experience, our expanding retail footprint, distribution center, and in-house embroidery factory, we have become the leading provider of branded and unbranded uniforms for all industries. The uniforms and products distributed by AUW are everywhere you go. In fact, chances are that on any given day, at any given time, you've come across a professional or a student wearing an AUW provided uniform.

Position Overview

Our fast-growing, dynamic business is seeking a full-time, self-motivated Customer Relations Manager to join our team. The ideal candidate will be a customer-centric, problem solving, leader, who loves providing excellent customer service, and creating new business opportunities to drive new growth.

What we offer

· Potential to grow your earnings as well as your career

· Competitive Base Salary

· Meaningful and attainable tiered bonus for meeting and exceeding expectation

· Gas Allowance

We believe in rewarding those who work hard and successfully attain and surpass the goals set.

More…

· Health/Dental insurance

· 40 hours vacation

· 6 paid holidays and Birthday after 90 days

· Uniforms are provided yearly

· Employee discounts

What you will do (Essential Duties and Responsibilities)

• Maintain contact list and build relationships with current customers through consistent “check-in” and “drop by” to ensure we are top of mind for all uniform essentials
• Provide partnering service to walk-in B2B customers to help determine their needs, while using product and industry knowledge to provide solutions. Cross-sell and upsell for increased sales
• Emphasize the features of products to highlight how they solve customer problems
• Answer questions and be knowledgeable about the products
• Strive to become a subject matter expert of product offerings both new and old, as well as the industry and how our product meets a need. Have a hunger to continue learning
• Proactively manage the order process from the time you place the order, to the follow-up once the order has been delivered
• Manage your own customers and customer escalations to complete or resolve customer requests
• Provide timely and accurate responses to all customers

What you will bring

• Positive can-do attitude and a strong willingness to learn
• Ability to learn and perform each essential duty satisfactorily
• Must be able to pass a background check
• Customer service or retail experience
• Ability to absorb product knowledge quickly and process information to apply to customer needs.
• Commitment to meet assigned sales performance and profitability criteria
• Strong organizational, time management and multi-tasking skills
• Ability to make sound decisions and judgment
• Open availability to work flexible schedule including early mornings, evenings and/or weekends as customers require
• Understanding of Microsite Office including Outlook, Word, and Excel
• Physical capability to lift or move up to 50 pounds and stand for extended periods of time

Job Type: Full-time

Pay: $13.00 - $16.00 per hour

Benefits:

• Dental insurance
• Health insurance
• On-the-job training

Experience level:

• No experience needed

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• In-person

Ability to Relocate:

• Pembroke Pines, FL 33027: Relocate before starting work (Required)

Work Location: In person