OUR WHY

At All-Star Sports Academy (ASSA) we deliver impact through our mission – “Inspiring and mentoring young athletes to become successful individuals – one game, one lesson, and one player at a time.”

Job Title: Facility Administrator

Facility Administrators at All-Star Sports Academy are the first impression for our families and athletes. As a Facility Administrator, you will manage the front desk, handle scheduling calls and in person discussions, and welcome our families and athletes to the facility. You will need to be an energetic and engaging individual with excellent communications skills; in person, over the phone, and through email. Facility Administrators require strong systems knowledge and you must understand our building schedules and needs to close or minimize gaps in our scheduling. Finally, you must bring a strong sense of hospitality and customer service to the team. This is an hourly non exempt role, who reports into the respective Facility Manager.

Duties and Responsibilities:

• Manage scheduling communications, incoming and outgoing phone or email conversations – focus on filling instructor lesson schedules and event schedules

• Update client records in ASSA Client Relationship Management system

• Manage incoming inquiries and customer service issues and escalate accordingly

• Collaborate with Facility Manager for daily activity and focus areas for the facility

• Oversee calendar management: add staff availability, coordinate systems correspondence to customers, maximize facility room schedule, and block out bays or facility for future practices, programs, special events, etc.

• Maintain customer lists (customer data and reports) as needed for targeted outreach

• Participate in weekly meetings: individual and department meetings on reporting, ongoing training, language development, customer concerns, and system improvements

• Create and disseminate reports as assigned by the Facility Manager

• Systems Training: Work with corporate staff to support training of new employees on ASSA systems, processes, policies and best practices

• Assist in Accounts Receivables, payment plan structures, and processing or payments

• Provide an excellent experience through friendly and courteous customer service to parents and players

• Other duties as assigned

Qualifications:

• High school diploma required

• Sales service experience preferred

• Strong work ethic

• Excellent communication skills

• Strong multi-tasker

• Positive, energetic attitude

• Customer-oriented

• Reliable and punctual

• Basic computer skills

• Ability to work evenings and weekends

• Excellent communication skills

• Team-oriented

Physical Requirements:

• Must be able to lift 25 lbs.

• Must be able to be on feet for extended periods of time

All-Star Sports Academy is an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.

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