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Are you a veterinary technician who’s tired of wrangling large dogs? Or, are you a retired technician longing to be back in the veterinary industry but not sure where you fit in? We have an opportunity for you! We’ll utilize the extensive knowledge that you’ve gained over the years to equip pet owners with the education they need to make informed decisions about their pet’s care. We may be a little different when we say that our client experience team is the most important team in our hospital, and we’d love to explain that in more detail for you!
All Pets Veterinary Hospital is founded on the motto “Trust Our Family with Your Family!” We are deeply committed to each of our employees and clients and treat them as if they were members of our own family. We don't just promote a 'family-like' culture, we ARE a family. We are one of three locations founded by Dr. Melissa Magnuson. Located in Nashua, New Hampshire, we are an AAHA-accredited, small animal general practice seeing dogs, cats, birds, reptiles, and pocket pets. We provide services varying from wellness and sick appointments, surgical procedures, dentistry, radiology, ultrasounds, companion laser therapy, in-house laboratory diagnostics, and much more.
To learn more about us click here!
Job duties include, but are not limited to:
Greet and welcome clients and patients personally by name, answer their questions, and triage concerns. Observe signs of fear, anxiety, and stress in patients and offer solutions to promote a fear-free experience. Answer incoming calls, emails, and text messages with solutions to client’s questions and concerns about their pet(s). Recognize and triage medical concerns so urgent needs are addressed in a timely manner. Offer clients compassionate emotional support during times of need; must be comfortable with various medical outcomes.
Must be able to withstand unpleasant odors and noises. May be exposed to bites, scratches, animal waste and potentially contagious diseases.
We’re looking for:
SPECIAL WORKING CONDITIONS
Ability to sit or stand and work at a computer for long periods of time.
Ability to be confident around animals (i.e., dogs, cats, birds, reptiles, etc. Candidate to confirm species treated with practice leadership for additional clarity.)
Client needs and work volume may occasionally require more than 40 hours per week to complete essential duties of this job. This position may require special working hours, including working weekends, evenings and/or holidays.
Must have mental capacity and processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
The noise level in the work environment is moderately high. Ear plugs will be available upon request.
Job requires sufficient ambulatory skills in order to perform required duties while working.
Ability to sit, stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate other equipment as required.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
Hospital teammates are routinely exposed to a variety of animals that may bite, kick or scratch, and on occasion, may be exposed to anesthesia, radiation, biological or zoonotic hazards and/or medication/controlled substances.
We offer our staff:
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
Full Time
$47k-62k (estimate)
09/02/2023
06/30/2024
allpetsvh.com
TALLAHASSEE, FL
200 - 500
1985
Private
ROBERT MOORE
$10M - $50M
The following is the career advancement route for Client Experience Specialist positions, which can be used as a reference in future career path planning. As a Client Experience Specialist, it can be promoted into senior positions as a Customer Experience Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Client Experience Specialist. You can explore the career advancement for a Client Experience Specialist below and select your interested title to get hiring information.