Company Overview

Since 1952, All-Guard Alarm Systems, Inc. has been dedicated to providing peace of mind to business and residences throughout Northern California. From Fortune 500 companies to the average family home, we have the same proven dedication to customer service that has served our customers for over 70 years. We are one of the largest independent security and fire protection companies in California, and will continue to protect businesses and families for generations to come.

All-Guard is currently seeking energetic, self-motivated, and goal driven individuals to join our Fire Inspection/Service Dispatch team. If you are a go-getter who loves to meet new people and enjoys a new challenge each day, then we might have the perfect job for you!

Compensation & Benefits

• Competitive pay, DOE
• Opportunity to advance
• Full benefits after 60 days (medical, dental, life, and AD&D)
• Paid vacation, sick leave, and holidays
• 401k with company matching
• Elective benefits available at employee's expense (AFLAC)

Position Overview: Primary responsibility is daily, weekly and semi- monthly, monthly tasks of the areas detailed below. Schedule and dispatch alarm technicians and fire alarm inspectors to customer locations for installation, service, fire inspections, or emergency repairs. Duties may include using telephone or computer to transmit assignments and compiling reports on work progress. Mandatory overtime will be required as business needs dictate.

Key Duties & Responsibilities

• Monitor personnel locations and utilization to coordinate service and schedules.
• Schedule or dispatch workers to appropriate locations, according to customer requests, specifications, or needs, using radios or telephones
• Creates daily/weekly/monthly service schedule for technicians, scheduling service calls in a manner that makes the most geographical sense
• Establishes and maintains courteous and professional relationships with company staff
• Establishes positive relationships with customers, both residential and commercial
• Relay work orders, messages, or information to or from work crews, supervisors, or field inspectors, using telephones
• Confer with customers or supervising personnel to address questions, problems, or requests for service or equipment
• Prepare daily work and run schedules
• Record and maintain files or records of customer requests, work or services performed, charges, expenses, inventory, or other dispatch information
• Receive or prepare work orders
• Determine types or amounts of equipment, vehicles, materials, or personnel required, according to work orders or specifications
• Update and filing UL Certificates
• Inspection and filing of all blueprint drawings required by cities
• Processing city fire alarm permit applications and renewals
• Creation and management of the Fire Inspector Schedule
• Scheduling all fire inspections
• Assisting customers over the phone with technical questions
• Scheduling service calls over the phone with customers
• Providing customer with service rates for service calls
• Provide telephone support to our field technicians, downloading new customer signal data
• Calling customers to confirm service appointments
• Reviewing customer's accounts for problem signals
• Assisting the sales department with scheduling hook-ups and disconnects
• Exhibits professional behavior with all interactions, internal and external Presents All-Guard in a positive light at all times
• Maintain open communication with management including training needs, morale and other basic employee issues
• Meet all deadlines as assigned
• Other assigned task by Manager/Supervisor

Qualifications

• 1 years Alarm company experience, preferably in a Service Dispatch or other similar role.
• Ability to function as an effective team member.
• Ability to work under pressure and independently.
• Ability to meet deadlines.
• Ability to solve practical problems and carry out responsibility with minimum direction.
• Ability to prioritize.
• Computer Literacy Excel, Word and Outlook.
• Must obtain an ACE (Alarm Company Employee) license.

Preferred Qualifications

• 3-5 years' experience in a Fire Inspection Coordinator role.
• Knowledge of DICE and/or Sedona systems.
• Knowledge of FireNSpect system.

All-Guard Alarm Systems, Inc, is an equal opportunity employer and does not discriminate based on an applicants age, sex, gender, gender identity, race, ethnicity, religion, sexual orientation, or any other class protected by state or federal law.

Must be able to pass a pre-employment physical, drug screen, and investigative background check.