Description

REPORTS TO: Vice President of Strategy and Innovation

SUPERVISES: Program Manager and Program Coordinator

STATUS: Exempt, salaried, full-time
LOCATION: Chicago, Illinois, (currently hybrid remote/in-office schedule)

SALARY RANGE: Senior Program Manager: $60,170-$91,070 (commensurate with experience)

ABOUT ALL CHICAGO:

All Chicago MHH's mission is to unite our community and resources to provide solutions that ensure and sustain the stability of home. On any given night, nearly 6,000 Chicagoans do not have a place to call home. These are our neighbors and together we can ensure that we all have stable homes.

All Chicago MHH prevents and ends homelessness through emergency financial assistance, community partnerships, data analytics, and training and research. We strengthen our community's collective efforts to prevent and end homelessness, guided by a vision of impact, influence, and inspiration. As our name implies, All Chicago MHH brings together homeless service providers, non­ profit partners, donors, and people with the lived experience of homelessness in a strategic effort to make homelessness history in Chicago.

We bring a sense of collaboration to our work and actively seek solutions through partnership! Come to work with passionate, like-minded colleagues in a supportive environment as we help end homelessness. Learn more at www.allchicago.org.

Position Summary:

All Chicago seeks a Senior Program Manager to serve as a strategic leader in advancing All Chicago and the homeless response system’s approach to homelessness prevention. 

The SPM is primarily responsible for establishing a framework for prevention resources within All Chicago, which includes both the oversight of prevention financial resources as well as collaboration with other systems to prevent discharge into homelessness. The SPM is responsible for identifying and managing partnership relationships that advance the prevention work, and overseeing subcontracts or contracts that support service delivery. The SPM must be able to help All Chicago create and implement a strategic vision for ensuring that prevention resources are maximizing impact. This will be done in conjunction with the Data and Performance Team. The SPM must have excellent relationship, management, and organization skills along with knowledge of budgets, compliance, and monitoring. Additionally, the SPM will be responsible for working on other special projects related to All Chicago’s role as the Collaborative Applicant and lead on the CoC Implementation Structure. 

Desired Core Competencies: 

• Coaching: Excellent coaching and mentoring skills that grow, invest in, and motivate staff. 
• Strategy & Planning: Identifies and anticipates needs and creatively and efficiently develops strategies to meet those needs and those of the organization. Ability to strategically develop a long-term plan for a work area and identify the means and capacity to execute it.
• Team building: Motivates and aligns a team around common goals that align with the organization’s strategic vision. 
• Communication: Communicates clearly and collaboratively through written and verbal methods and with diverse stakeholders. Manages streams of information appropriately and effectively. 
• Strategic Data Analysis: Ability to analyze data and use it to frame decision-making discussions and assist with planning.
• Project Management: Develop short and long-term plans to increase landlord relations, unit acquisition and review the quality assurance and data entry. 
• Improvement: A champion of continuous quality improvement.

Position Responsibilities: 

Program Oversight Responsibilities

• Work with the Vice President of Strategy and Innovation to ensure all programming aligns with known research and best practices; develop and implement changes to programming necessary to maximize impact.
• Develop and retain relationships with leaders in other systems, such as child welfare, to collaboratively prevent discharge into homelessness.
• Use a Data Driven Performance Management approach for managing subcontracted partners, including leading the evaluation, data analysis, continuous improvement, and reporting activities, including to donors and other stakeholders.
• Ensure strategic and appropriate connections between the team and other teams at All Chicago.
• Manage relationships with all subcontracted partners, including working with the finance and contracts team to execute contracts, evaluate contract performance, decide on contract renewals, conduct partner selection processes, and use data to inform all subcontractor processes.
• Maintain records and ensure processes are in place to accurately report to funders on a regular basis.
• In partnership with the VP of Strategy and Innovation, serve as a liaison between All Chicago programs and our public and private funders. 
• Collaborate with the Homeless Management Information System (HMIS), Tech and Data and Performance teams to address both internal and provider level data needs, providing subject matter expertise to guide how data should be tracked, pulled, and interpreted as needed. 
• Maintain records and ensure processes are in place to accurately report to funders on a regular basis

Administration and other Activities

• Lead, mentor, and supervise assigned staff, interns and/or AmeriCorps VISTA members. Provide appropriate supervision sessions with direct reports, prepare three-month probationary evaluation reports for new hires, twelve-month performance evaluation for all direct reports and ensure completion of annual professional development plans, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR policies and procedures) and the related hiring and training for positions. 
• Create annual professional development plan and actively work to meet identified benchmarks throughout the year.
• Develop and manage a high performing team, ensuring succession plans are in place. 
• Work closely with All Chicago leadership to oversee the development and implement of the team’s strategic plan objectives and ensure they are in alignment with the organization and direct reports’ workplan.
• Provide appropriate supervision to staff, ensuring the completion of annual professional development plans, performance reviews, ongoing monitoring (leave requests, accuracy of hours worked, and adherence to HR Policies and procedures) and the related hiring and training for these positions.
• Demonstrate excellent stewardship of departmental and organizational resources.
• Communicate effectively with supervisors, peers, and partners in written, oral and in-person communication in both groups and at public events.
• Assists with All Chicago events and other activities as assigned. 
• Other duties as assigned. 

Requirements

Requirements / Qualifications:

Successful candidates will demonstrate commitment to preventing and ending homelessness in Chicago and will have the following:

• Bachelor's degree in social work, human services or a related field, or an equivalent combination of education and experience.
• A minimum of 5 years of experience in the field of social services or related experience.
• Excellent professional writing and verbal communications skills.
• Strong work ethic and integrity. 
• Goal-oriented and results-driven. 
• Strong interpersonal skills, professional presence, and ability to interact with a diverse audience.
• Self-motivated with the ability to prioritize, meet deadlines and manage changing priorities in a fast-paced environment.
• Strong project management skills required. 
• Strong management skills with the ability to motivate, stimulate and inspire teams to maximize their efforts in productivity and quality.
• Excellent organizational and leadership skills.
• Passion for inclusivity and diversity, and interest in being part of a multicultural team.
• Good working knowledge/skills with Microsoft Office Suite of products including, but not limited to, Word, PowerPoint, Excel required.

Compensation 

We offer a comprehensive benefits package which includes medical, dental, vision insurance, and disability, employer-matched retirement plan, paid leave, and more.

To Apply: 

• Please submit cover letter, resume, and salary range requirement.