Job Description

The successful candidate will handle client inquiries, resolve issues, and ensure clients are satisfied with our services.

The ideal candidate will have strong communication skills, be detail-oriented, and have strong customer service orientation.

Responsibilities :

• Respond to client inquiries through email, phone, and chat support channels
• Provide accurate and timely information to clients regarding their accounts and services
• Troubleshoot and resolve client issues and escalate to the appropriate department when necessary
• Assist clients with setting up new accounts and services
• Proactively reach out to clients to ensure satisfaction with our services and address any concerns
• Maintain accurate and up-to-date client records and documentation
• Work collaboratively with internal teams to ensure client needs are being met
• Handle both inbound and outbound calls in a call center type setting
• Conduct Introductory calls to clients / family to confirm information is correct, provide overview of services, assist with technical set up / testing and deliver this with excellent customer service
• Ability to manage multiple work queues with various work types
• Ability to check Eligibility and create patient charts
• Continuously improve knowledge of our products and services to address client inquiries and concerns effectively
• Special Projects as needed and assigned

Qualifications

Requirements :

• Bilingual in Spanish
• High school diploma or equivalent; college degree preferred
• 4 years of experience in a customer service or client support role
• Strong written and verbal communication skills
• Ability to multitask, prioritize and manage time effectively
• Excellent problem-solving skills
• Proficient in Microsoft Office / G- Suites and experience with customer service software and tools
• Ability to work independently and as part of a team
• Strong customer service orientation and a positive attitude
• Prior experience as Intake preferred
• Prior experience in the telehealth industry preferred
• Ability to work in fast paced environment and meet deadlines
• Detail oriented
• Excellent written and verbal communication skills

Additional Information

We set standard base pay ranges for all roles based on function and level. Final offer / contract amounts are determined by multiple factors including, skillset, work experience and languages, and may vary from the amounts listed below.

The pay rate for this position is : $24 / hr

Office location : 17785 Center Court Dr N Suite 310, Cerritos, CA 90703

Travel Requirement : Full commute - No remote

Hours : Mon-Fri 8 : 00am-5 : 00pm, 9 : 00am-6 : 00pm, or 10 : 00am- 7 : 00pm

All your information will be kept confidential according to EEO guidelines.

All Care Therapies is an equal opportunity employer. All aspects of employment, including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs.

We do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Last updated : 2024-05-01