All American Assisted Living

Resident Care Director

Job Description

Job Title: Resident Care Director

Department: Administration

Reports To: Executive Director

Summary: Coordinate and administers the service plan to meet health needs of the residents and promote wellness. Supervisors and delegates care to RN's, LPN's & RCA's within scope of practice.

Essential Duties and Responsibilities include, but are not limited to the following:

• Assist or act on behalf of the Executive Director as directed.
• Supervise, manage, direct, and counsel all Health Service employees.
• Provide appropriate training and direction for all Health Service employees.
• Oversee departmental staff assignment of tasks and duties.
• Meet with every new resident and complete a basic health assessment within 72 hours of their moving into the facility.
• Complete a comprehensive assessment and service plan for each Resident per company and state required frequency.
• Assist in and verify that all assessments and documentation are current and accurate.
• Maintains confidentiality and HIPAA regulations in accordance with facility and state/ federal policies with staff, residents, and Bentley Commons information.
• Administer medications and perform treatments per doctor’s orders.
• Coordinate the assistance plan, activate resources through home health, and communicate with the physician regarding resident issues.
• Provide or coordinate educational opportunities related to health issues of interest to the residents.
• Implement the self-administered medication management program. Collaborate with pharmacy to ensure accurate medication management program.
• Assist in completion of required documentation to meet federal and state guidelines as well as Bentley protocol/ policies.
• Review all emergency calls for assistance by residents and complete a quality-action review on the treatment and handling of each emergency by staff.
• Develops a service plan for each resident and ensures follow through and revision as needed.
• Collaborate and maintain routine communications with families, residents, and the medical community.
• Monitor written staff documentation, including daily documentation sheets, electronic records, communication book and self-administered medication sheets for assurance and completeness.
• Participate in meetings to discuss needs and requirements of each resident and takes appropriate action as needed and directed to promote quality resident care.
• Provide staff education for all departments- including on-going instruction and guidance as related to the Health Service Department.
• Assuring those residents have physical, emotional, social and spiritual needs met. Work is of high quality and done in a pleasant manner.
• Carry out assignments as directed, when directed.
• Complete all required competencies.
• Follow scope of practice.
• Ensure resident safety.
• Audit all aspects of the health services department to verify evidence-based practice is followed.
• Inventory and procurement of supplies as needed for resident care.
• Ensure excellent customer service by all staff.
• Model a positive and professional attitude and environment for all staff.
• Maintain license in good standing.
• Answer resident call bell system.
• Maintain the budgetary requirements as directed.
• Work schedule as assigned. Assist in covering shifts when required.
• Maintain a clean and safe environment.
• Track and counsel employees as appropriate related to attendance and performance.
• Ensure staff are following procedures and policies and are being productive and efficient.

Supervisory Duties include, but are not limited to:

• Hiring, scheduling, and disciplinary actions as necessary.
• Manage staff (RN, LPN, Caretakers) including orienting new staff, assignment of tasks, on-going instruction and guidance, and evaluations.
• Role models geriatric care techniques to staff and educate as needed.
• Be the primary mentor for new employee orientations and trainings.
• Provide or coordinate educational opportunities related to health issues of interest to the staff.
• Resolve conflicts between staff as needed.

Other Duties include, but are not limited to:

• Participate in Quality/Process Improvement, safety, falls programs as requested.
• Deliver meal trays as needed.
• Support marketing events as needed.
• Answer telephones and respond accordingly.
• Assist with Emergency Plan implementation as assigned.
• Support fire alarm and emergency evacuation policies and procedures.
• Maintenance: changing light bulbs, batteries in smoke detectors and thermostats, clearing vehicles of snow/ice, light snow shoveling/ clearing walk ways, etc.
• Other duties as assigned.
• Assist in other departments and positions as needed.
• Follow All American Assisted Living policies and procedures, including but not limited to proper HR management of employees.

Working Behaviors: Adhere to and carry out all policies and procedures to include evaluations and mandatory in-services. Report on-the-job injuries to the supervisor before the end of work shift on the day the injury occurs. Establish and maintain constructive working relationships with coworkers, residents, families and visitors. Maintain confidentiality of verbal and written information pertaining to residents, facility operations and personnel. Promote Bentley Commons at Keene in a positive way. Promote teamwork in providing services to residents. Promote customer service. Maintain regular and punctual attendance. Attend mandatory in-services. Maintain educational requirements as defined by scope of practice if applicable.

Knowledge Expectations: Employee/Department Management, including hiring, proper disciplinary documentation, termination of staff employment as necessary and scheduling of department employees. OSHA regulations - SDS sheets and procedures. Fire and safety procedures. Local referral resources. Nursing standards of practice for older adults. Resident assessment tool (RAT). Assisted Living state regulations.

Working Conditions: Heated/Air-conditioned, well-lit facility with minimal barriers. On call on a rotation schedule.

Qualifications: Nursing License in the State of New Hampshire (RN preferred).Experience in working with older adults. Good assessment skills. Good communication skills.

Standards: Residents always come first, and there needs will be met unless there is a conflict with needs of others or the organization as a whole. Employees will not work under the influence of mood-altering or illegal drugs or alcohol. Neat appearance, adherence to the dress code and good personal hygiene are expected. Understands and uses conflict resolution skills.

I have read and understand the responsibilities of this position. I possess the qualifications indicated and am able to carry out the identified responsibilities with or without reasonable accommodation. I understand that as a supervisor/manager my behavior and attitude is expected to be exemplary. I understand that as a Director I have to be available 24/7 to the Community in case of emergencies or other necessary situations.

________________________________________________ Date: ________/________/________

Employee’s Signature

________________________________________________ Date: ________/________/________

Supervisor’s Signature

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: In person