Who we are

All Access Equipment is a leader in selling and servicing specialized access equipment in North America. Our main products include tracked Mobile Elevating Work Platforms (MEWPs), trailers, stump grinders and chippers. We are the exclusive distributor of CMC aerial lifts in North America and we love it! We have a passion for helping businesses work safely, efficiently and in some of the most hard to reach places you can imagine.

What we do

At All Access Equipment, we enable our customers to grow their businesses by offering a high-quality, unique product. We back that with our first class customer experience!

The Job

A Service Advisor is responsible for communicating with customers about their lift and equipment repair needs and will relay information to the Service Manager and Technicians.

The Service Advisor's duties include greeting customers, preparing service intakes and helping to determine necessary repairs and relevant costs, maintaining up-to-date knowledge about their employer’s range of services, and contacting customers to update them about their equipment’s repair status.

Minor repairs and final equipment inspection will be vital to establish and maintain relationships with customers.

Who we are looking for

We are looking for a bright, energetic and organized individual to take on this exciting opportunity! If you have experience working in a shop, with machinery, and are passionate about safety, this is the position for you! Having strong organizational skills and a great work ethic will bring you great success in this role.

We have an amazing team of experienced Service, Sales, Parts and Training personnel. If you like working on teams of driven individuals who love what they do, this is the right place for you!

Primary Responsibilities

• Greet customers, complete equipment intake, and prepare internal documents
• Consult with technicians and the Service Manager about needed repairs and alternative solutions
• Answer customer questions about service outcomes and consult with technicians when necessary
• Prepare and present customer quotes
• Assist customers with warranty claims and scheduling future service needs
• Inform customers about potential cost-saving options
• Basic technical troubleshooting skills (electric/ hydraulic/ mechanical)
• Assist in scheduling workflow
• Make minor repairs and assist technicians where necessary
• Clearly explain the technician’s repair recommendations to the customer
• Informing customers of changes in service or when their equipment is ready to be picked up
• Assist with final prep and cleaning before release to the customer
• Collaborate with Parts and Technical Support Teams

Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below represent the knowledge, skill, and ability required.

• Mechanical knowledge of heavy equipment, aerial lifts, or similar equipment.
• Past exposure to Service Department operations.
• Ability to effectively lead, influence, and communicate internally and externally with others.
• Must be proficient in computers and related software (Word, Excel, etc.). Salesforce experience preferred.
• Valid driver’s license with a clean driving record. Towing experience is a plus.
• Must have strong problem-solving skills and be detail-oriented with high accuracy.
• Some experience with Parts Distribution is a plus.
• Able to perform duties with a sense of urgency, exceeding customer expectations.
• Excellent organizational skills.
• Ability to work in a dynamic, fast-paced environment.

Desired Qualifications

• High school diploma or equivalent
• Bi-lingual in Spanish and English or Portuguese and English is a plus

Benefits

• 8 Paid holidays
• 15 days PTO per year
• 401k
• FSA
• Health & Dental benefits options
• Tuition reimbursement (approval required)
• Parental Leave Plan