4 Concierge Coordinator Jobs in Miami, FL
Alivi is Hiring a Concierge Coordinator Near Miami, FL
Duties & Responsibilities
- Monitors alerts (cancellations) when they occur and sends a new driver. Solves alerts by using available technology
- Conducts proactive outbound courtesy calls explaining what the issue to the member was; and if the transport is still needed, advising them of the type of vehicle, driver & ETA. Interacts with drivers and members to ensure that the member is picked up
- Resolves transportation problems with On-Demand providers and drivers. Reports customer complaints to the appropriate department for resolution. Maintains professional relations with transportation providers
- Performs as many alerts as possible in the shortest time possible
- Performs a minimum of 250 daily outbound calls
- Investigates and resolves member and customer complaints specific to trips as required
- Reports issues caused by data entry errors
- REQUIREMENTS
- High school diploma or equivalent (Associate’s degree desirable)
- 1 year of experience or equivalent training in dispatching transportation requests; or as a customer service representative in a contact center
- Ability to type and use a computer while listening to information. Proactively engage members and customers to resolve concerns
- Ability to multitask. Excellent attendance. Professional appearance and demeanor
- Ability to prioritize situations and react quickly to changing dynamics
- Bilingual (English/Spanish)
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Job Summary
Full Time
$31k-40k (estimate)
05/23/2024
07/22/2024
alivi.com
Lake Worth, FL
<25
Related Companies
The job skills required for Concierge Coordinator include Customer Service, Data Entry, Listening, etc. Having related job skills and expertise will give you an advantage when applying to be a Concierge Coordinator. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Concierge Coordinator. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Concierge Coordinator positions, which can be used as a reference in future career path planning. As a Concierge Coordinator, it can be promoted into senior positions as a Concierge Manager that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Concierge Coordinator. You can explore the career advancement for a Concierge Coordinator below and select your interested title to get hiring information.
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