Hospice Consultant, Full Time, Nashville, TN area

Location - Nashville and surrounding areas

Hours - Monday - Friday, 8 a.m. - 5 p.m.

Status - Full Time

SUMMARY

Hospice Consultant is responsible for referral and admission volume growth for hospice eligible and appropriate patients within an assigned book of business.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• In collaboration with assigned clinical leadership and teams, works to identify and nurture potential referral sources and other health-related groups for education and outreach while developing and maintaining professional relationships and contact with established providers to promote utilization of hospice services and understanding of the hospice benefit.
• Exhibits superior customer service and critical thinking at all times.
• Manages the assigned book of business by making the required number of calls to referral sources each day.
• Documents daily in the CRM regarding the days activities.
• Partners with referral sources and hospice clinical liaisons in identifying/locating placement for patients.
• Continuously conducts strategic territory assessments, in conjunction with Director of Performance Improvement, of accounts and develops a comprehensive marketing plan for assigned areas. Implements and makes needed adjustments to plan and actions to achieve desired outcomes.
• Coordinates tracking of referral sources, assessment of utilization of Alive Hospice services and preparation of relationship activity.
• Self-directs work with little supervision
• Coordinates educational presentations and in-services with referral sources.
• Demonstrates good resource management and recognizes the implications of cost in relation to agency budget.
• Maintains referral source spending log.
• Interacts with referral sources and patients/families to provide information about hospice or planning including connecting them with clinical resources for more information as needed.
• Other duties as assigned

SUPERVISORY RESPONSIBILITIES

No administrative supervisory responsibilities of agency staff.

LANGUAGE SKILLS

Ability to write documentation/presentations, which accurately depicts the scope of care provided by Alive Hospice. Able to write policy and professional correspondence to various healthcare entities. Ability to calmly, maturely and effectively communicate, educate and build a rapport with patients, families, other healthcare professionals and community members.

MATHEMATICAL SKILLS

Ability to work with mathematical concepts such as simple statistical inference and algebra. Ability to apply concepts such as fractions, percentages, and ratios. Ability to perform data gathering and analysis.

REASONING ABILITY

Ability to demonstrate critical thinking skills. Able to formulate hypotheses, use judgment and process to problem solve.

OTHER QUALIFICATIONS

Communication and Relationship Skills: Exemplifies high level of written oral and listening communication skills, always respecting patient confidentiality.

Agency Policy and Philosophy: Communicates and supports agency mission and values in all professional interactions.

Continuing Education: Seeks to improve knowledge and skills relative to performance of job and personal growth.

Quality and Performance Improvement: Participates in new and continuing programs designed to monitor and improve quality and performance relevant to the mission and philosophy of Alive Hospice, Inc.

Teamwork: Functions consistently and collaboratively as an integral part of Patient Care Team and other teams (committees, etc.) bringing experience and education to contribute to optimal team functions and outcomes.

Ethics: Demonstrates a high level of work, personal and professional ethics.

CERTIFICATES, LICENSES, REGISTRATIONS

Current and valid Tennessee drivers license and automobile insurance as required by Tennessee State Law.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit and talk or hear. The employee frequently is required to use hands to finger, handle, or feel and reach with hands and arms. The employee is required to stand and occasionally lift and/or move up to 25 pounds. The employee may be required to walk long distances while carrying items. Specific vision abilities by this job include close vision, and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is often exposed to use of an automobile. The noise level in the work environment is usually moderate.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, including meeting the required competencies. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

CONTINUING EDUCATION

The agency requires the position to complete 15 hours of continuing education per year covering topics that will contribute to improvements in carrying out the above responsibilities. Regulatory agencies may require some disciplines to have additional hours in order to be licensed or certified.

EDUCATION and/or EXPERIENCE

Bachelors degree or equivalent from four year college. Five years healthcare, hospice sales and marketing experience; or equivalent combination of education and experience preferred.